北京招聘

Department: OMS

Reports to: Service Delivery Manager

1. Job Summary

Client satisfaction is the number one goal of this position. This role provides in person technical support for IT and *** related questions and issues. Professional appearance and behavior is also a requirement in providing top notch, legendary service. The ability to multitask with attention to detail is crucial. Other duties may include creating and coordinating trouble tickets, client requests, RMA coordination, as well as those listed below under major duties. This position is for a person that is a self-starter, who is able to work well within a group or individually in a corporate environment. Discretion is key, as the individual may be exposed to confidential information.

2. Essential Duties and Responsibilities

· Provides “white glove” onsite support for *** and IT issues

· Coordinates/escalates when necessary to the Service Management team

· Troubleshoot new undocumented problems, and share knowledge across support teams

· Assist users with ‘how to’ instruction related to IT or *** equipment.

· Coordinates issues with a centralized Service Desk

· Continually learning existing and new technologies.

· Knowledge of the following technologies:

o Windows 7, 8.1 and 10

o Exchange, O365 and Office applications

o iOS and Android Mobile Devices and Mobile Device Management

o Networking

o Printer and device accessories

· Other duties as assigned.

3. Skills and Abilities

· The ability to ask appropriate questions that contribute to the troubleshooting process.

· This position requires understanding of technology, business, office procedures, and the ability to adhere to policies and procedures in a large corporate environment.

· Customer focus and dedication to customer satisfaction.

· Proficient in troubleshooting and solving Windows 10, 8.1, or Windows 7 problems.

· Proficient in troubleshooting and solving desktop software including Microsoft Office products.

· The ability to think on your feet and make decisions on your own is essential.

· Candidate must possess excellent verbal and written communication skills.

4. Education and/or Experience

· Associates Degree in Computer Science, Computer Engineering, Information Systems or equivalent experience preferred.

· 5 years of experience with Information Technology, as well as customer service, preferably in a corporate environment.

· Industry Certifications such as the CompTIA A+ Certification, and Microsoft Certified Professional.

· Experience working for a computer helpdesk.

5. Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.

6. Physical Requirements

· The employee must be able to lift and/or move up to 50 pounds.

艺超有限公司于1989年在爱尔兰创立。初期以向国际客户提供录音室设计工程为主，客户包括U2乐队、滚石乐队等。
关注到亚洲地区广播电视市场的巨大潜力，艺超于1991年开始到亚洲拓展业务。艺超以优异的系统设计工程顺利地进入亚洲市场，为当地的广播及后期制作系统引进了先进经验及设计，尔后又获得了数个系统合约。艺超很快就建立了极良好的声誉，随即在香港成立了艺超（亚太）有限公司。
艺超（亚太）有限公司是中国成立的外商独资公司，为广播电视行业用户以及新媒体用户提供国际级的技术咨询、系统设计、空间设计、项目管理、系统安装、技术支持以及售后服务等最完善的整体解决方案。
经过快速和稳健地发展，艺超已由原来亚洲地区一个办事处跻身成为当今亚洲具领先地位的系统整合及产品销售公司之一。在亚洲地区以下城市，包括香港、曼谷、台北、新德里、广州、新加坡、日本设立了7个公司。客户亦延伸至全球其他地区，如英国、意大利、爱尔兰、美国、澳洲等。
在过往的诸多项目中，艺超（亚太）有限公司保持适中如一的优良品质和服务风范，为亚洲地区视频资讯业界众多知名机构提供了创新而现今的解决方案，获得一致好评。