Account Manager 客户经理
恩福(上海)检测技术有限公司
- 公司规模:50-150人
- 公司性质:外资(欧美)
- 公司行业:检测,认证
职位信息
- 发布日期:2021-06-04
- 工作地点:上海-长宁区
- 招聘人数:若干人
- 工作经验:5-7年经验
- 学历要求:本科
- 职位类别:客户经理/主管
职位描述
1. Provide client consultation / advisory services by providing effective communication and contact with the client regarding all NSF service areas.
2. Proactively manage auditing/food safety programs or microbiological sampling projects for assigned customers. Provide ongoing follow-up and status reports to customers as the single point of contact for all NSF related services and activities. Ensure customer deadlines are being met. Promptly resolve any issues of concern when necessary.
3. Meet with assigned clients at agreed upon intervals to review the current program and provide expert consultative food safety advice leading to program improvements.
4. Listen to client’s needs to determine other NSF services which might be applicable to the client. Ensure that the client is educated on other NSF services and promote risk solutions.
5. Identify and implement process improvements in client food safety programs, including playing a key role in implementation of new solutions.
6. Monitor all client’s audits and reports, and provide trend analysis to the client relating to critical areas for improvement. Distribute results of all audit visits to the client and appropriate staff as agreed upon.
7. Create and administer reports to the client and staff as necessary.
8. Working with the technical services team, develop, document and maintain each client’s food safety audit program infrastructure (audit tools, expectation manuals, reports, etc.) in accordance with customer specifications and applicable laws and regulations.
9. Provide input to technical services to assist in the team’s development of NSF Online data reports that are able to track trends, provide industry comparisons of best practices and benchmark against industry standards. Work continually with technical services to shape NSF Online to ensure its value both internally and externally.
10. Work closely with Field Services staff to coordinate the training of audit staff in conjunction with the customer to assure auditors understand customer specifications and culture.
11. Develop and deliver presentations to potential clients as assigned.
12. Attend restaurant industry trades shows, meetings, and conferences; network and gain an understanding of current food safety issues facing perspective and current clients as requested.
13. Function as a backup to other food safety and quality managers and staff.
14. Perform other duties as requested.
REQUIRED QUALIFICATIONS:
1. Bachelor’s degree.
2. Five (5) years related work experience including experience in providing excellent customer service.
3. Customer consultation and/or advisory experience.
4. Experience with Microsoft Office Suite, i.e. Word, Excel, PowerPoint, Outlook, etc.
5. Ability and willingness to learn required technical information.
6. Excellent written and verbal communication skills.
7. Ability to work well with others, engaging personality.
8. Ability to work independently and follow through on assignments with limited direction.
9. Excellent attention to detail.
10. Strong time and project management skills.
11. Ability and willingness to travel up to 25% of the time nationally and internationally.
职能类别:客户经理/主管
公司介绍
为了给中国地区的客户提供更加便捷的支持和服务,协助他们符合国际贸易进出口方面的安全、质量、诚信和监管要求,NSF International于2005年和2011年先后成立了中国地区的业务营运中心:上海禾邦认证有限公司(NSF Shanghai Co., Ltd.)和恩福(上海)检测技术有限公司(NSF Shanghai Testing Technology Company , NSF旗下获得了ISO/IEC 17025认可的实验室)。
我们热情期待你的加入!请将中英文简历(在邮件标题中注明申请职位)Email至邮箱chinahr@nsf.org,公司将提供完善的薪资福利和良好的发展机遇。
联系方式
- Email:chinahr@nsf.org
- 公司地址:香港路上实中心
- 联系人:hr