北京招聘

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. 

Position Title: Boutique Manager

Location: Chengdu Taikoo Li

Achieve the sales and qualitative objectives for the Boutique.

- Quantitative: Achieve the sales and profitability targets as defined in the annual budget, avoidance of stock-outs, stock status.

- Qualitative: Quality of service, customer satisfaction, as measured by , the state of the Boutique,

- Organize Management Meetings and Monthly Team Meetings to align on target & priorities

- Monitor the Service Excellence and provide the right guidance and improvement advice

Customer Care:

- Welcome, advise and guide a clientele and identify their needs.

- Advise both prospects and Club members on Nespresso products and services.

- Respond appropriately to customer complaints

Boutique Excellence Operations Procedures: organise & optimise the smooth running of the Boutique

- Manage the presence of the Coffee Specialists and distribute their daily tasks (i.e. Tasting area, stock control, reception of deliveries, etc…)

- Transmit necessary information to other departments to ensure the smooth running of the Boutique (security, cleanliness of premises, maintenance)

- Ensure accurate reporting; and ensure IT issues are reported in due time

Cash Management:

- Check payments in accordance with the defined procedure.

- Daily control of the cash tills

- Ensure compliance to Control & Policy Documents: Boutique Deleted Order, Free Goods & Credit Note & Returns

Inventory management: Boutique stock control:

- Manage the stock (machines, capsules and accessories) as well as the necessary POS material.

- Anticipate the requirements for each area of activity and ensure continually adequate stocks, place orders, check the deliveries.

Develop People: motivate and manage the team:  

- Train and coach the Boutique Coffee Specialists, ensure that Boutique Management staff is respecting the Nespresso values

Ensure compliance:

-  Implement the application of operational procedures and follow the Quality & SHE systems , including the compliance to all Nestle Nespresso, CARE guidelines & standards and to local regulatory requirements.

- Ensure safe working conditions

• Bachelor or Master Degree holder

• Minimum 5 years of working experience in multi-national companies, experience from retail or premium brands will be a definite advantage

• Outgoing, proactive, responsible and attention to detail

• Excellent problem solving skills and organized in boutique management

• Ability to work in a quick and multi-cultural environment

• Fluency in written and spoken English

Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. 

雀巢奈斯派索公司是雀巢集团在全球范围内自主经营的业务。Nespresso的公司总部位于瑞士洛桑，业务遍及60多个国家，在全球拥有12,000多名员工。

Nespresso的故事始于一个简单的想法：让每个人像咖啡师一样，可以自己制作一杯完美的咖啡。 从1986年Nespresso的创立以来，它重新定义并彻底改变了数百万人享用浓缩咖啡的方式，也塑造了全球咖啡文化。

我们旨在为我们的消费者提供最优质的咖啡以及带来最极致的咖啡体验。我们拥有针对消费者和针对企业不同的商业方案，使消费者无论在家中或是其他地方都能享受到最完美的咖啡时光。

The Nestlé Nespresso company is an autonomous globally managed business of the Nestlé Group. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide.

The Nespresso story began with a simple idea: enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. From its beginning in 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their espresso coffee. It has shaped the global coffee culture.

Our singular focus is on delivering highest quality coffees and ultimate coffee experiences to our consumers cup after cup. We compete in both the business-to-consumer and business-to-business segments, allowing consumers to enjoy our highest quality coffees at home and to recreate these perfect coffee moments wherever they may be.