北京招聘

Central Product Support Engineer 

General Description

 

The Central Product Support Engineer supports IOT module product and service implementation to fulfill Thales customer use scenarios and applications.

 

The Central Product Support Engineer

• is responsible for supporting to achieve the agreed IOT product objectives in the product life cycle based on customer use scenarios and applications.
• is responsible for supporting to achieve module services and security objectives based on customer application service and security solutions.
• is responsible for customer use scenarios and applications understanding, and the target industrial vertical customer use scenarios researching and reporting.
• is working in some particular IOT technical field of expertise for product supports, according to the latest technological advances and developments.

 

MAIN TASKS:

 

General

·        Participation in IOT product life cycle process to contribute the targeted customer use scenarios on implementation and defects management.

·        Coordinate global FAE and IOT project team on solutions between customer features and IOT product and service implementation in the whole product life cycle.

·        Conducting technical reviews, and their moderation

·        Prepare and provide training for other functional units of our company, distributors and customers

·        Participation in contribution to R&D development projects, mainly for customer feedback and prioritization

·        Autonomously solve customer problems and verify the solutions by applying appropriate measures and tests

 

Central Product Supports:

·         The analysis, measurements and evaluation of customer applications in the respective area of hardware and software expertise.

·         Investigation of reported customer issues with a view to finding a solution to the problem

·         Entering the identified product errors in to the Product Development-bug database

·         Advisory support during the development and introduction of new products, for the development department

·         Implementation of delegated customer support projects, in cooperation with members from other disciplines

·         Reporting imminent risk, or critical situations, to the management

SKILLS / EXPERIENCE:

·         Knowledge of technological development and trends in relevant IOT markets
(e.g. Automotive & Electronic Toll, Environmental Monitoring, Health Care, Industrial Computing, Metering, Payment, Remote Maintenance and Control, Security, Tracking & Tracing, WLL/Router&Gateway and IoT)

·         Knowledge of current IOT related standardization and trends (e.g. 3GPP, LTE, E-call…)

·         Understanding of technologies which are related to IOT market (GPS / RF-Id / Linux / Micro controllers...)

·         Knowledge on cellular wireless network topology and communication technologies (GSM / GPRS / EGDE / UMTS / HSPA / CAT M / NB IOT …)

·         Understanding of approval processes (R&TTE, FCC, UL, IC, GCF, PTCRB, CE, CCC, …)

•  Experience in project management (Time-, Risk-, Cost management)

·         Technical understanding of Thales IOT products and their capabilities in terms of

o    Mechanics: components, mounting technologies (SMT, B2B), connectors…

o    Hardware: circuit & schematics & PCB design, thermal considerations, DTC, DTV

o    Interfaces: RS232, USB, I2C, SPI, GPIO, SIM, power supply, RF/antenna basics…

o    Software: Voice call, SMS, GPRS, Java, Linux, Multiplexer, drivers, IT security…

• >3 years of experience in related field

 

 

ADDITIONAL SKILLS:

Ideal person would be the one who has following characteristics:

·         Highly self-motivated who takes own initiative

·         Ability to communicate across organizational borders

·         Excellent communication and presentation skills

·         Very good command of English language, both spoken and written

• Project management skills (Time-, Risk-, Cost management)
• Customer oriented acting
• Good self-learning skill to track new technology and support customers or portfolios

About Thales.
The people who make the world go round – they rely on Thales.

Thales is a global organization with 80,000 employees in 68 countries, operations on all continents serving five major markets, all of them of vital importance for our societies: aerospace, space, ground transportation, defence and security, and digital security.

Our customers come to us with big ambitions: to make life better, to keep us safer. Combining a unique diversity of expertise, talents and cultures, our architects design and deliver extraordinary high technology solutions. Solutions that make tomorrow possible, today. From the bottom of the oceans to the depths of space and cyberspace, we help our customers think smarter and act faster – mastering ever greater complexity at every decisive moment along the way.


关于泰雷兹
推动世界运转的人们，无不依赖泰雷兹。

泰雷兹是一家业务遍及各大洲的国际企业，在68个国家和地区拥有8万多名员工，所服务的五大业务市场对各国社会至关重要，包括航空、航天、地面交通、防务与安全以及数字安全。

志存高远者选择携手泰雷兹：为人类打造更美好的生活、更安全的世界。集***的广泛专长、各领域人才、多元文化于一体，我们的规划大师们设计并提供卓越的高科技解决方案，将未来的无限可能，变成今日的触手可及。从茫茫深海、至浩瀚宇宙、再到网络空间，我们帮助客户更智慧地思考、更迅速地行动，掌控日益加剧的复杂局势，从容应对每个决策关头。全力以赴，竭尽所能。