北京招聘

工作职责:

？ Responsible for the management of Trainers and Business Coaches in different worldwide customer service centers.

？ Responsible for the management of new employees

training and coaching sections, conducted by Trainers and BCs, and keep the close cooperation with the customer service teams of various language lines to continuously output qualified employees in line with the job requirements for the team;

？ Evaluate the effectiveness of training and coaching, optimize training and coaching SOP, improve the implementation process of training & coaching, and effectively improve the training quality;

？ Comprehensive management of trainers & coaches, include but not limited to KPI conduction, supervision and goal achievement; and enhance their training skills through TTT;

？ Collect, analyze and Implement training needs from worldwide customer service teams in different language lines. Efficiently distribute and allocate Trainers and BCs resources.

？ Responsible for the skills development of employees, according to career promotion channels, make skills development plans, implement training, and training quality evaluation;

？ Conduct training framework, including trainer & coach candidate screening system, and interview, training, development, etc.

？ Complete other tasks and other training projects assigned by superior;

任职资格:

？ Bachelor degree or above;

？ Proficiency in English both verbal and written;

？ 3 years of customer care center training management experience, and more than 1 year of traveling or internet industry relevant training experience is preferred;

？ Project management experience or training experience in organizational behavior is preferred;

？ Have good communication skills, executive and ability to work under pressure, serious and responsible work attitude, and have the spirit of cooperation.

携程集团是全球领先的一站式旅游服务供货商，旗下品牌包括 Trip.com、携程、Skyscanner及去哪儿网。携程集团于1999年创立，2003年在纳斯达克上市（NASDAQ: TCOM），2021年在香港交易所正式挂牌（HKEX: 09961）。携程集团为世界各地旅客全方位搜罗及整合旅游信息，让用户可以轻松预订旅游产品及服务，做出最精明的选择。集团品牌已构建先进成熟的交易平台，包括移动客户端、网页，以及24小时全球客户服务支持。通过携程集团丰富的产品及创新的营销策略，合作伙伴及供货商得以接触快速增长的全球用户。携程集团一直毋忘初衷，秉承「追求完美旅程，共建美好世界」的宗旨，致力为所有用户打造完美的旅行体验。
Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world".