北京招聘

Here to move.

客户服务代表 Customer Services Representative

作为客户服务代表，您将协助运输经理，确保所负责的客户所有物流作业流程得以顺利有效的运营，处理客户订单，在整个进出口运输、仓储管理、货物配送及供应商管理流程，跟进货物运输状态、信息及相关服务

你的主要职责

• 负责进出口申报，包括报关单据整理，及时与报关行准确对接相关事情。
• 根据客户的要求，及时满足客户需求，回复货物运输状态
• 协调各部门的联系，监督货物运输过程，协助客户解决突发异常事项，跟踪解决客户的紧急要求。
• 在必要时，实时跟踪货物运输状况，如：紧急订单，延时订单，及时向客户反馈信息。
• 对库存进行系统控制，数据维护。按月核对账单并及时请款。
• 根据客户要求及公司标准作业程式处理紧急特殊事件。
• 与仓库主管联系，协助客户对仓库的库存进行跟踪管理。
• 及时向主管反映培训需求以支持其他相关业务。
• 执行管理者分派的特殊/临时任务/项目。

你的资格、经验及技能

• 大专及以上学历
• 至少两年货运代理、运输或物流相关工作经验，也欢迎优秀应届生应聘
• 熟练使用Word和 Excel
• 英语熟练，普通话流利，懂粤语者优先

This position is to assist the manager to ensure smooth and efficient operations of assigned customer account in all the logistics processes, in handling customer order, shipment, information and services along the process of incoming, storing, inventory management, value-added distribution and performance tracking, etc.

Your key responsibilities

• Process import and export declarations including preparation of necessary documentation. Liaise with customs to rectify and issues
• Ensure that all customer order is fulfilled daily and respond shipment enquiries to customer on a timely manner
• Communicate effectively with other departments to monitor transportation issues and escalate problems as per the escalation procedure
• Track and trace shipments where necessary, i.e. critical orders, delayed orders etc. and communicate progress internally and to customer
• Preparation of monthly performance reports to the assigned customers as required
• Receive and action special requirements or instructions from the Customer and produce.
• Coordinate and schedule in-country transport movements – collections and deliveries, and communicate to warehouse supervisor
• Raise personal training needs with Supervisor to support other activities
• Perform any special duties / projects as assigned by the management

Your qualifications, experience & skills

• College or above
• Minimum 2 years related working experience in air freight forwarding / shipping / logistics field
• Computer Literate in Word and Excel
• Fluent of spoken and written English and Chinese, proficient in Cantonese is an advantage.

A Job at DB Schenker is: A job like no other.
With a dense worldwide network of 95,000 logistics specialist in more than 130 countries, DB Schenker is one of the leading global integrated logistics providers offering comprehensive supply chain management solutions, efficient air, ocean, rail and land transport, as well as contract logistics from a single source.
德铁信可是全球首屈一指的综合物流服务供应商之一，拥有密集的全球服务网络，我们在全球130多个国家共有95,000多名专业物流人员，竭力为各行各业客户提供高效快捷的空运服务、海运服务、铁路及陆路运输服务、合约物流服务及供应链管理解决方案。
In 1966, DB Schenker opened its first office in Hong Kong started with international transport services and entered Mainland China in 1979 as one of the first internal forwarders. Today, more than 5,000 logistics specialists operate in over 60 main cities throughout china to ensure reliable logistics services for your business.
1966年，德铁信可正式进军香港市场，成立了***分公司，开始在中国发展国际运输业务。1979年，德铁信可开创历史先河，成为首批进入中国内地市场的主要国际货运代理商之一。发展至今，我们已在全国60多个主要城市设立了办事处，拥有员工近5,000名， 能够 为您提供可靠的物流服务。
Schenker represents a strong unit in the global logistics market and complement their own individual strengths in the important markets around the globe. As the logistics powerhouse, we offer our customers a wide array of multi-modal and value-added services, as well as more integrated supply chain solutions than ever before.
*** in European road transport and rail
No. 3 in global air and ocean freight
No. 5 in global contract logistics
德铁信可致力于成为业内的领头军，将以更强大的动力和更优质的服务为客户提供全方位的增值服务以及更加完整的供应链解决方案。我们在世界范围内已经取得骄人成绩
欧洲陆路、铁路运输排名***
全球空运、海运排名第三
全球合同物流排名第五