北京招聘

Responsibilities

· Provide technical support to Top customers and independently resolve issues with sense of urgency via phone, email and online portal

· Using advanced product knowledge, drive deep troubleshooting, lab reproduction, issue isolation and faster resolution

· Timely follow-up on support tickets with clear communications to customers and partners

· Interface with Engineering and Operations teams with relevant data for faster issue resolution

· Create knowledge base articles and share resolutions internally and with customers

· Mentor team members on advanced troubleshooting, best practices and customer handling skills

· Understand the product roadmap, customer use-cases and provide inputs on product improvements in the product development lifecycle

Requirements

· You are customer obsessed, self-starter and quick leaner

· 4+ year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products

· Experience with operating systems such as Windows, Mac, Linux and Free BSD

· Experience troubleshooting network issues and familiarity with the necessary tools. (Packet Capture analysis, MTR, MTU/MSS, etc)

· Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc

· Working knowledge of Apache and IIS Web Server administration

· Working Knowledge of networking/security products and enterprise Network Infrastructure.

· Experience with:

o Network Protocol Analyzers (tcpdump, Wireshark)

o Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)

o Authentication systems such as LDAP, MS AD etc

o VPN technologies such as IPSec and VPN clients

o Scripting knowledge (SHELL, Python, Perl) would be an advantage

福利待遇：

一年13薪，五险一金按全额缴纳，10天年假 12天病假，年底有13薪（奖金）

签订正式劳动合同，缴纳无险一金

每月员工聚会+员工生日会+节日礼物；

每年享受国家规定的带薪年假、法定节假日等福利；

丰富的企业文化活动，打造快乐活力的工作氛围；

客户资源由公司统一提供，无需自己挖掘客户，无需外出寻找客户；

每年都有晋升机会，鼓励内部晋升。

大连隆基科技始创于2009年，是一家以计算机软件技术为核心，通过软硬件产品结合研发的策略，为各行业提供优质的信息化产品及解决方案的高科技公司。业务范围覆盖技术咨询、调研分析、方案设计、软件开发、系统集成、售后支持等服务，专注于高科技、金融、医药、制作等领域并积累了丰富的经验。
隆基通过多年积累，已经形成了包括：行业解决方案、应用解决方案、工具平台解决方案、企业基础数据平台解决方案、基础设施平台等多种服务于企业全面IT战略的综合解决方案。提供的服务涵盖了“企业咨询服务、企业数据服务、企业应用服务、企业治理服务”全部领域。

隆基总部位于大连，在上海、北京等地分别设立研发团队，形成了一个包含资深业务专家、项目经验丰富的管理人员及优秀的技术研发人才在内的团队。

公司将以绿色IT战略、绿色IT咨询服务为宗旨，将帮助您低碳减排。为客户提供先进的技术，提供安全、可靠、高质量、易扩展的行业解决方案；以专业化的服务宗旨，帮助客户实现信息化管理的***实践方式，以满足客户在业务快速发展下的不同需求。