北京招聘

Position Responsibilities:

The Manager of Managed Service will be responsible to manage and deliver the major account for the service department.

1. Managed Service Delivery

l  SPOC and Single Escalation Point for the overall Managed Service in China, esp. for VIP customers

l  Support to resolve service delivery issues along with project owner or vertical owners

l  Work with the team to improve service delivery governance and operations metrics

2. Managed Service Business Development Support

l  Provide pre-sale support on Managed Service

l  Drives account penetration through proactive introducing services, solutions, and extensions of existing service programs.

3. Account operations

l  Manage internal account operations, include commercial operations, process, coordination etc.

l  Overall tracking service operations for accounts in local for VIP accounts

l  Internal conflict management, resources, sub-contractor, CTS/GP, SLAs, management

4. Team and people management

l  Capability build-up as per business requirement

l  Talent development and performance management

l  Being responsible of team resource utilization

Position Requirements:

Required Education:

Post Graduate / Graduate with Engineering Degree and equivalent work experience required.

Years of Experiences:

·         Should have 5+ years of strong experience in IT Infrastructure Management / IT Service Delivery.

·         The candidate should have minimum of 3+ years of extensive service project management experience,.

Role Specific Knowledge:

·         He/she should have excellent communication skills and the ability to keep multiple stakeholders informed of the project delivery.

·         He/she should be able to build effective working relationships with various other teams within company. 

·         He/she should be able to understand complex activities and relationships quickly, and assess business and delivery risk effectively, and communicate it effectively.

·         He/she should have experience with auditing, risk management, as well as contract and vendor negotiation.

·         Excellent ITIL knowledge knows well virous ITIL ticket system.

·         Good knowledge about the various IT infrastructure components and processes.

·         Possess strong influencing skills and substantial delivery capability.

·         High energy level and be able to effectively work with various cross functional teams.

·         Excellent oral and written English and Mandarin language skill

·         Excellent planning, organization, and implementation skills.

·         Excellent Written and Verbal communication skills.

·         Excellent Documentation and Presentation Skills.

JOS在亚洲累积逾60年的运营经验，提供系统集成、解决方案供应及技术咨询顾问服务，对本地市场和行业拥有深厚认识，并具备卓越的执行能力。

JOS于亚洲聘用2,000+名员工，而于中国之员工数目超过400名。JOS于亚洲设有9个办事处，遍布中国、中国香港、中国澳门、马来西亚和新加坡等重要商业枢纽；而于中国北京、上海及广州等地均设有办事处。JOS致力协助亚洲企业和政府机构应用最适合的技术以应对商业挑战，提升表现。JOS的广泛经验跨越多个行业，其核心能力涵盖人工智能、大数据、云端计算、企业应用程式、企业安全、物联网、移动方案和新世代基础设施。JOS现为亚洲超过一万个商业及公共机构客户提供服务支援，包括区内商界翘楚和政府组织，而当中与不少客户建立十年或以上的长期合作关系。

JOS 为香港宽频集团（统称「香港宽频」或「集团」）的附属公司。香港宽频集团是本港具领导地位的资讯及通讯科技（「ICT」）方案供应商，为企业及住宅市场提供全方位的优质ICT服务，香港宽频以「成就香港更美好家园」为核心目标，致力培育人才，以其人才团队为竞争优势。集团由自资购入香港宽频有限公司（香港联合交易所股份代号：1310）股票的持股管理人（主任及管理级别人才）管理。
查询更多有关 JOS详情，请关注 (JOS it solutions) 、(JOS) 及 (jos-china)。