北京招聘

Purpose of the position

职位目标

- Provide support to assessors and service to clients to ensure successful assessment delivery

-协助审核员，跟进客户需求，确保审核任务顺利交付

- Maintain good relationship with clients to win clients loyalty and retention

-与客户保持良好的关系，赢得和维持客户忠诚度

- Maintain client data in system

-维护客户数据库

Key responsibilities & accountabilities

工作职责

· Help and support clients & company to prepare assessment delivery

· 协助客户和公司安排审核交付

· Establish long-term relationship with customer to answer clients’ queries and solve problems pre and after assessment

· 与客户建立长期的合作关系，解答客户关于审核的疑问，解决审核前和审核后的问题

· Deal with customer complaints, continuously improve customer satisfaction in order to maintain the customer retention

· 妥善处理客户投诉及建议，不断提升客户满意度，维护客户关系

· Co-ordinate with clients to make sure all assessments scheduled timely & properly， Co work with customer service team to jointly achieve business objectives

·

· 负责Planner和客户之间的沟通协调，确保审核任务及时得到合理安排,，与客服团队共同完成业绩目标

· Communicate & coordinate with UK healthcare team for any delivery

· 与英国医疗器械团队沟通协作，完成审核交付任务

· Manage client overdue & help identify and control risk of client attrition

· 处理客户逾期欠款，协助识别和控制客户流失风险

· Sign supplementary agreement with clients for any changes and identify or generate new opportunities

· 与客户签订变更补充协议，识别或确立新的业务机会

· Maintain client data SAP/PG & manage document to make sure information accuracy

· 维护客户信息，确保SAP/PG系统内的客户信息准确性

· Be in charge of issuing the invoice correctly & recording revenue in SAP

· 负责在SAP系统内开具客户发票，确认收入

· Be in charge of arranging logistics including air ticket and hotel booking for assessors

· 负责审核员审核出差的后勤安排，包括订机票，住宿

· Other jobs assigned by Director of Healthcare

· 完成部门经理交付的其他工作

Candidate specifications

职位要求

· A university and college's degree

· 大专以上学历

· Min 2 years’ experiences in customer services field, experiences in certification industry is preferred

· 至少二年以上客户服务经验，体系认证行业者优先考虑

· Good communication & persuasion skills

· 良好的语言交流能力&说服技巧

· Good at planning and coordinating

· 擅长协调组织，计划安排

· Good team player

· 良好的团队合作精神

· Be familiar with office software & SAP

· 熟练掌握OFFICE软件应用 & SAP 系统

· Strong sense of responsibility & accountability

· 高度的责任感

· Patient and detail-driven

· 工作认真仔细

· Quick learner with open mind

· 思维活跃，学习能力强

· Able to take multitasks

· 可同时开展多项工作

· Able to manage time well

· 时间观念强，合理安排时间

Dimensions/Performance Measures

绩效评估

· Booking rate in 3 month

· 三个月订单预定率

· Outlook accuracy

· 预估准确性

· On time delivery

· 准时交付

· Customer satisfaction

· 客户满意度

· Client retention & attrition

· 客户保留&流失率

· Leads generation

· 业务机会建立

BSI集团是全球领先的独立的业务服务机构，成立于1901年，并于1929年获得英国皇家特许，成为世界上多个国家标准机构。百多年来，我们一直秉承公正、创新、独立的企业精神，为全球客户提供基于标准的解决方案，并连续五年获得商业超级品牌荣誉。

BSI制定并颁布了商业标准，并以每年编撰3,100个标准的优势享誉全球。 同时，作为国际标准化组织（ISO）的创始成员之一，BSI创立了全球最值得信赖和得到广泛认可的ISO系列管理体系，如今BSI已成为标准的代名词。目前被广泛运用的ISO 9000、ISO 14000、ISO 27001及OHSAS 18000均是由BSI颁布制定的BS 5750、BS 7750、BS 7799和BS 8800标准转化而来。

目前，BSI在全球分支机构已达180多家，现拥有4600多位员工，业务遍及欧洲、中东、非洲、亚洲和美洲在内的193个国家。如今，已有50％的“全球财富500强”企业和84％的“金融时报指数100强”的企业选择BSI向其提供服务。

BSI 于1995年进入中国，协助中国政府培养了中国专业审核员并建立认证制度。BSI在中国成长迅速，目前已拥有300多位员工，总部设在北京，同时在全国10多个主要城市都设有办事处和联络处，为中国客户提供专业化、职业化和差异化的服务。



BSI Introduction

Since its foundation in 1901, BSI Group has grown into a leading global independent business services organization. It was incorporated by Royal Charter in 1929 and became the first national standards institution in the world. For more than a hundred years, BSI is dedicated to the provision of standard based solutions with integrity, innovation and independence, and BSI has been independently voted a UK Business Superbrand for continuous five years.

BSI constitutes and issues the first business standard, and is famous for constituting 3,100 standards per year worldwide. As the member of International Standards Organization (ISO), BSI establishes the most reliable and acceptable ISO series management systems. The ISO 9000 quality series were developed from British Standard BS 5750, first published in 1979 and is recognized as the world’s most successful standard; adopted by more than 950,000 organizations in 175 countries. Furthermore, the most widely accepted environmental management systems standard, ISO 14001, was derived from BS 5750 and has been implemented in 148 countries.

Today BSI has registered clients in 193 counties covering Europe, Middle East, Africa, Asia and the Americas,serving them through a network of over 180 established branches across the world with over 4600 staff. Nowadays, over 50% of Fortune 500 businesses and over 84% of FTSE 100 businesses use the services of BSI.

BSI’s first presence in China was in 1995. BSI currently employs approximately more than 300 employees in China and is headquartered in Beijing with a further 10 offices spread around the country, providing special, professional and differential services to China clients.