北京招聘

Role Overview

We are seeking to build a series of high-performing teams of Customer Service Advisors to join us on our journey of growth and expansion into the Indonesian market.

You will be passionate about travel, you build rapport quickly and you have a customer-centric view of the world. These aspects will come through in all your interactions with our customers, whether on the phone, by email or by chat.

In return we offer you a great work environment, a good benefits package and an intensive training programme to help you hit the ground running.

The standard working pattern would be 40 hours per week, over 5 days with 2 days off each week. We will happily discuss the different shift patterns available during our selection process.

Core Responsibilities

？ Serve clients in Indonesian and English for inquiries on different products (flights, hotels and trains) and questions on their bookings;

？ Solve the problems for clients via Call, Chat and Email;

？ Handle clients problems with empathy and patience in a goal-driven environment;

？ Work as part of a high-performing team, supporting and helping colleagues when required;

？ Attend regular team updates;

？ Keep up-to-date with latest promotions and initiatives;

？ Read, understand and follow the Company Policies and Procedures;

？ Assist in ad hoc assigned projects.

Key Qualifications and Experience

Essential

？ Bachelor degree or above, or significant relevant similar experience;

？ Strong communication skills in Indonesian, both verbal and written; fluent in English;

？ Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills;

？ Proficient typing abilities with a better than average English -typing speed;

？ Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;

？ Ability to listen and build rapport quickly;

？ Enthusiastic yet conscientious and diligent approach to work;

？ Completer-finisher with a good attention to detail.

Desirable

？ Ability to touch-type;

？ Passionate about travel

Employee benefits

？ Variable training courses;

？ Paid annual leave;

？ Attendance meal allowance;

？ Annual on-target bonus.

携程集团是全球领先的一站式旅游服务供货商，旗下品牌包括 Trip.com、携程、Skyscanner及去哪儿网。携程集团于1999年创立，2003年在纳斯达克上市（NASDAQ: TCOM），2021年在香港交易所正式挂牌（HKEX: 09961）。携程集团为世界各地旅客全方位搜罗及整合旅游信息，让用户可以轻松预订旅游产品及服务，做出最精明的选择。集团品牌已构建先进成熟的交易平台，包括移动客户端、网页，以及24小时全球客户服务支持。通过携程集团丰富的产品及创新的营销策略，合作伙伴及供货商得以接触快速增长的全球用户。携程集团一直毋忘初衷，秉承「追求完美旅程，共建美好世界」的宗旨，致力为所有用户打造完美的旅行体验。
Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world".