会员服务(副)经理 -负责会所运营
加州耀能健身(北京)有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:娱乐/休闲/体育
职位信息
- 发布日期:2013-09-18
- 工作地点:上海-黄浦区
- 招聘人数:1
- 工作经验:五年以上
- 职位类别:酒店/宾馆经理 客服经理(非技术)
职位描述
Basic Purpose
Provides the overall direction, coordination and evaluation of the Operational and Service Areas of the Club, including Front Desk operation, Member Relations Department, Towel Attendants, Sales Administration, Club Budget, ClubMaintenance and Cleanliness, Member Services, Human Resources and Vendor contact are in accordance with the company's procedures and applicable laws.
Accountabilities
1. To promote a friendly and high energy atmosphere in the club by motivating and training the employees effectively;
2. To ensure the club is being operated in a high quality and safe standard on a daily basis by checking the facilities and equipment and arranging their repair, and handling any incident or problem which arises according to the company policy and in complying with the risk management;
3. To achieve the team goals effectively by communicating well, developing and maintaining a good relationship with all the members, non-members, the other team members as well as the outside vendors;
4. To manage the Human Resources functions such as hiring, interviewing, training, employee counseling, disciplinary action, performance review, payroll and leave administration at the Club Level effectively and accurately;
5. To monitor inventory and place orders and manage the Club Budget effectively by keeping all the Club expenses within the Budget approved;
6. To analyze facts and assist in resolving member issues in a timely and professional manner when they arise. Also to respond to requests and inquiries from the general public;
7. To manage the completion of all sales contract processing and verification.
8. To participate various kinds of Department Head Meetings at the Club Level and at Home Office.
Education/Experience
Higher diploma/Degree or above;
Five years of customer service and administrative experience;
Three years of supervisory experience.公司介绍
联系方式
- 公司网站:http://www.californiafitness.com
- Email:joshuachen@californiafitness.com.cn
- 公司地址:北京朝阳区光华路甲9号世贸天阶中心南街L3/L4
- 邮政编码:100020
- 联系人:陈先生