Customer Success Coordinator
上海华夏邓白氏商业信息咨询有限公司
- 公司规模：150-500人
- 公司性质：合资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2021-01-02
- 工作地点：上海-黄浦区
- 招聘人数：1人
- 工作经验：在校生/应届生
- 学历要求：本科
- 职位月薪：0.6-1万/月
- 职位类别：客服专员/助理
职位描述
? To handle daily customer inquiries under the company’s general guideline
? To handle customer requests in a professional and timely manner and make complete record of customer complains
? To understand internal escalation process and escalate difficult case promptly
? To provide post-sales product demo/training on site
? To conduct regular on-site customer service review with the support from team leader and other stakeholders
? To support other post-sales activities such as VAT invoicing, usage monitoring, and customer satisfaction survey
? To be the champion of API related post-sales inquiries, including but not limited to post-sales testing, system bugs collection/reporting, and feedback to technical team
? Actively join and complete arranged technical and soft skill trainings
职位要求：
? 0-2 years of experience in a Customer Service role
? Ability to confidently interact with entry and mid-level management both internally and externally
? Ability to work effectively and collaboratively in a fast-paced team environment
? Strong problem-solving skill with focus on details
? Proficiency in Microsoft Office is a must
? Familiarity of Postman API toolkit is a must
? Good inter-personal skills
? Good written English skills
? Quick learner with curiosity to explore technology related issues
? Bachelor’s degree with CET4/6 certificate
? To handle customer requests in a professional and timely manner and make complete record of customer complains
? To understand internal escalation process and escalate difficult case promptly
? To provide post-sales product demo/training on site
? To conduct regular on-site customer service review with the support from team leader and other stakeholders
? To support other post-sales activities such as VAT invoicing, usage monitoring, and customer satisfaction survey
? To be the champion of API related post-sales inquiries, including but not limited to post-sales testing, system bugs collection/reporting, and feedback to technical team
? Actively join and complete arranged technical and soft skill trainings
职位要求：
? 0-2 years of experience in a Customer Service role
? Ability to confidently interact with entry and mid-level management both internally and externally
? Ability to work effectively and collaboratively in a fast-paced team environment
? Strong problem-solving skill with focus on details
? Proficiency in Microsoft Office is a must
? Familiarity of Postman API toolkit is a must
? Good inter-personal skills
? Good written English skills
? Quick learner with curiosity to explore technology related issues
? Bachelor’s degree with CET4/6 certificate
职能类别：客服专员/助理
公司介绍
华夏邓白氏成立于2006年，由近两百年历史的美国邓白氏和华夏信用集团合资成立，是中国领先的商业洞察及风险管理服务提供商。凭借数据与分析能力，赋能企业高效增长。通过我们的高价值商业洞察，帮助企业提升营收、削减成本、管控风险以及实现业务转型。运用实时动态的企业身份标识、邓白氏数据云以及我们的解决方案，为数千家在华跨国集团及中国本土企业提供及时、准确、富有洞察力的全球商业信息，以及定制化风险管理解决方案。
Founded in 2016, Huaxia Dun & Bradstreet is a joint venture of Dun & Bradstreet and Huaxia Credit in China. As a leading business insight and risk management service provider, it focuses on helping customers improve their performance through the power of data and analytics.
With these valuable insights, customers can accelerate revenue, reduce cost, manage risk, and transform their businesses. Leveraging our Live Business Identity, the Dun & Bradstreet Data Cloud and our range of solutions, we provide accurate, timely and insightful global business information as well as customized risk management solutions.
合规风险解决方案
Compliance Risk Management Services
信用风险解决方案
Credit Risk Management Services
供应商风险解决方案
Supplier Risk Management Services
邓白氏注册TM
D&B D-U-N-S RegisteredTM Services
Founded in 2016, Huaxia Dun & Bradstreet is a joint venture of Dun & Bradstreet and Huaxia Credit in China. As a leading business insight and risk management service provider, it focuses on helping customers improve their performance through the power of data and analytics.
With these valuable insights, customers can accelerate revenue, reduce cost, manage risk, and transform their businesses. Leveraging our Live Business Identity, the Dun & Bradstreet Data Cloud and our range of solutions, we provide accurate, timely and insightful global business information as well as customized risk management solutions.
合规风险解决方案
Compliance Risk Management Services
信用风险解决方案
Credit Risk Management Services
供应商风险解决方案
Supplier Risk Management Services
邓白氏注册TM
D&B D-U-N-S RegisteredTM Services
联系方式
- 公司地址：虹桥万科中心