北京招聘

Responsibilities:

1. Order Processing

- Process customer / sample order(s) in SAP system

- Order confirmation / acknowledgement to customer

- Support all logistics co-ordinations for customer in: Pull-in/Push-out/Cancellation/etc.

 

2. Shipment Follow Up

- Monitor factories’ confirmation closely to ensure on time shipment(s)

- Regularly order backlog & confirmation to customers / prepare proforma invoice for customer to arrange advance payment (e.g.: T/T in advance)

- Arrange shipment to customers once goods arrived warehouse

- Support customer’s special / urgent request in shipment arrangement

 

3. Handle Customer Complaints & Claims

- All complaints (discrepancies, quality or services) must be handled with patient and friendly attitude, despite claims are justified or not

- Try to understand the case and take immediate action with related department(s)

- Escalate to higher management should issue is not followed up properly without delay, response/feedback to customer with solution within shortest possible period

 

4. Inventory Monitoring

- Monitor customer’s backlog to avoid delay shipment, resulting in high inventory

- Follow up closely with customers for all re-scheduling and cancellation requests

- Consignment stock handling & monitoring

 

5. Prepare Sales Document

- Provide shipping details / delivery schedules to customers

- Mail invoices to customers for payment preparation

- Work with relevant departments for special customer’s request. (Example: Special label arrangement with Central Function)

 

6. Special Requirements (Tools)

- Knowledge of Company’s Operating Systems (e.g.: SAP / Assist IV etc.)

 

7. Other Job Requirements (Traveling, Working Hours, Shift Type)

- Occasional traveling to factories and customers are needed.

 

 

 Requirements:

1. Diploma OR Degree holder.

2. At least 4 years’ experience in Customer Service field, preferably in electronic components industry.

3. Basic knowledge of ISO9001 & IATF16949, QMS and Incoterms will be preferred.

4. SAP knowledge will definitely be an advantage.

5. Good communication & interpersonal skills in English, capable to work in team.

6. Computer software and database system knowledge.

7. Mature, good analytical ability.

8. Be stable and trustful to the company.

TDK Corporation is a world leader in electronic solutions for the smart society based in Tokyo, Japan. Built on a foundation of material sciences mastery, TDK welcomes societal transformation by resolutely remaining at the forefront of technological evolution and deliberately “Attracting Tomorrow.” It was established in 1935 to commercialize ferrite, a key material in electronic and magnetic products. TDK's comprehensive, innovation-driven portfolio features passive components such as ceramic, aluminum electrolytic and film capacitors, as well as magnetics, high-frequency, and piezo and protection devices. The product spectrum also includes sensors and sensor systems such as temperature and pressure, magnetic, and MEMS sensors. In addition, TDK provides power supplies and energy devices, magnetic heads and more. These products are marketed under the product brands TDK, EPCOS, InvenSense, Micronas, Tronics and TDK-Lambda.


TDK focuses on demanding markets in automotive, industrial and consumer electronics, and information and communication technology. The company has a network of design and manufacturing locations and sales offices in Asia, Europe, and in North and South America. In fiscal 2020, TDK posted total sales of USD 12.5 billion and employed about 107,000 people worldwide.