北京招聘

In-Country Client Account Manager

The InCountry Client Account Manager (ICAM) is a payroll service position focusing on payroll and customer service responsibilities. The ICAM works on a portfolio of Clients and interfaces with internal teams being on location with the ADP Best of Breed country partner. The ICAM is responsible for all critical steps to provide our Clients a seamless payroll process from input to pay date. The ICAM will participate in ongoing client account services training and will be responsible for contributing to internal projects while developing and learning their ongoing client base. The ICAM is also responsible for understanding each client specific process to provide key recommendations for improvements and efficiency gains.The ICAM is responsible for ensuring the overall quality, accuracy, and on-time delivery of specified country payroll while increasing client satisfaction.

Essential Duties & Responsibilities

1. Assists with internal projects and working alongside other departments to achieve companywide goals while training on Celergo’s processes and protocols.

2. Works effectively within the team to ensure all department deadlines and payroll deadlines are met.

3. Responsible for generating reports to analyze, audit, reconcile and verify country specific payroll data.

4. Strong communication and cross cultural skills to collaborate with international team members.

5 Responsible for the accuracy and timeliness of each Client’s payroll.

6. Complete and deliver monthly checklist metrics:

？ Ensure timely completion

？ Ensure step by step processes are followed

？ Ensure payrolls are paid on time

？ Ensure invoices are billed accurately

Copyright © 2019 ADP, LLC. ADP Confidential.

7. Manage controls (client and internal changes):

？ Ensure that all documentation is up to date

？ Ensure all deliverables are completed timely and accurately

8. Provide clients with:

？ Strong critical problem solving results

？ Strong, long-term relationships

9. Ensure each client payroll calendar is managed timely and effectively with both the client and partners.

10. Ensure client deliverables and Service Level Agreements (if present) are being completed timely and accurately.

11. Serve as client advocate and collaborate internally and externally as needed to ensure client needs are understood and expectations are met.

12. Is responsible for reviewing and communicating payroll changes between the Client and local Payroll vendors.

13. Is responsible for auditing the local vendor’s payroll calculations.

14. ICAM will be responsible for managing all aspects and steps of the funding process.

15. Maintains open items logs and tracks improvements to ensure all open items are closed.

16. Maintains country specific system access to the respective in-country platforms to look up and verify client queries in real-time.

17. Holds key country specific knowledge based on compliance regulations for processing payroll.

Requirements

1. Passion - Client Service Management

2. Education – Bachelor’s degree from an accredited four-year college or university

3. Experience – Minimum of 3 years of related in country payroll experience in a payroll service environment

4. Local payroll platform knowledge and expertise

5. In-depth knowledge of in country payroll regulations.

6. Skills and Abilities:

？ Local language expertise in their respective country

？ Excellent written and verbal communication skills in both local language and English

？ Ability to maintain priorities in a constantly changing environment

？ Strong organization skills

？ Analytical skills

？ Expertise using MS Office applications

？ Ability to travel

ADP Company Profile

领先的人力资源技术，全面的人力资本管理。来自世界各地不同类型、不同规模的企业依托ADP (NASDAQ-adp)的云端解决方案和服务，来释放员工的潜能。从人力资源、薪酬到人才管理，再到福利管理以及公司的合规性，ADP带来极具深度和广度的专业知识，与客户携手构建更为优秀的员工团队。
ADP于2006年进入中国市场，通过GlobalView开始为在华企业提供世界一流的人力资源和人事外包服务。2009年，开始为中国市场提供更全面的本土化人力资源外包解决方案。在中国的几年内，ADP取得了蓬勃的发展，目前在北京、上海、深圳都有办事机构，共有近500名员工为中国40万企业员工提供人力资源外包服务。
更多信息可致电400-821-5632或关注ADP中国官网****************。
针对不同雇主类型设计的业务解决方案


ADP GlobalView

针对大型跨国企业的全球人力资源业务流程外包解决方案
· 由 ADP 托管
· 以战略性的本地服务中心获得 ADP 薪酬及人力资源专家的支持
·以SAP？ ERP 人力资源管理方案为平台
·基于全球统一、共享平台的多语言、多币种的解决方案，并具备可拓展、合规等众多优势


ADP Streamline

面向中小跨国企业的薪酬和人力资源管理解决方案
· 遍布100 多个国家的标准化端对端服务
·在统一的薪资管理系统平台上开展跨国人力资源和薪酬数据工作
·对薪酬及多有人力资源相关行政事务的处理流程进行从计划、协调到追溯的全程监控
·标准化接入ERP 人事信息系统


ADP Best of Breed

为中国市场量身打造
·综合的解决方案
·一个系统囊括公司的所有人力资源数据
·妥善管理员工的整个雇佣周期
·本地经验，全球知识
·整个组织中实施一致的业务流程

 
ADP 全球概览

·公司成立时间：1949 年正式成立
·上市：纳斯达克上市（代码ADP)
·财富500 强排名：第248 位（2016）
·福布斯全球2000 强排名：第354 位（2016）
·销售收入：2015 财年超过100 亿美元
·总部地址：美国新泽西州罗斯兰德市
·员工人数：全球拥有在职员工55,000 余名
·网站：***********
·北美，欧洲，拉丁美洲和太平洋沿岸地区***的人力资源服务提供商
·2015 年仅在美国，ADP推动了超过1.7万亿美金的客户薪酬税收、直接存款及相关资金流动

 
ADP 在中国

·2006 – ADP 进入中国，推出雇主服务；
·2007 – 在中国，通过GlobalView？ 为近40 家跨国企业提供薪酬及人力资源外包服务；荣获ChinaStaff 颁发的“年度***外包服务企业”称号；
·2008 – ADP 荣膺中国政府颁发的“上海市服务外包重点企业”；
·2011 – ADP 被《人力资本管理》杂志评为“2010-2011大中华区***薪酬外包机构”；
·2013 – ADP 荣获***资源旗下《***资源》杂志颁发的“2012 ***云计算实践奖”。
·2014 – ADP 荣膺《***实践管理》杂志颁发的2014中国HRO***实践奖；
·2015 – ADP 荣膺SAP中国研究院颁发的合作创新奖；
·2016 – ADP 荣登2016 HRoot大中华区人力资源服务机构品牌首位；