北京招聘

The role is accountable for strategic and operational leadership for production services, across one or more areas of specific platform/domain.

To ensure maximum service quality and stability through fast and effective response to technical incidents, and to be a catalyst for change via analysis and identification of continual service improvement opportunities. Depending on the area of technical specialisation, in addition to incident resolution and prevention, it may also be involved in a control capacity to ensure that new changes to the technology estate do not introduce instability.

• Manage high severity incidents or critical issues, provide end-to-end support and implement resolution to resolve incidents within SLA
• Provide root cause analysis for high severity issues, ensure all follow up action points are carried out
• Primarily responsible for the stability of the production system. Direct second and third level of support for problem diagnosis and resolution as per the agreed SLA's. Tracks the adherence to SLA's / OLA's.
• Responsible for identifying and implementing the service improvement programs to improve the overall stability of the application. Identify areas of improvement in monitoring, housekeeping and capacity planning to proactively avoid incidents.
• Responsible for managing the production related changes, releases and rollouts with zero or minimal impact to the stability of the application. Review the dependent changes of the surround systems, infrastructure, networking etc... Responsible for ensuring proper technical plans are in place for  all production changes (e.g. fallback plan, implementation plan, data conversion etc...)
• Responsible to proactively identify the risks in the application and manage the mitigation actions. Responsible for managing, tracking and timely closure of risks and other compliance related issues in Riskwise (Information Security risks) & Phoenix (Operational Risks).
• Create, Review and update Production Support documentation. Update of contingency (DR/BCP) documentation and processes.
• Provide inputs to support manager for monthly   dashboard that provide information on incident and problem trends along with SIP and RCA Action Items.
• Participate in cross-training and knowledge transfer activities within support teams
• Able to be on call / standby support during out of office hours and weekends (if required)  

• Strong technical knowledge in Windows platform and minimum 4 years of support
• experience using MS SQL.
• Support experience
• Debugging, analysis and troubleshooting skill
• Good in the stakeholders’ communication and experience in the vendor management would be advantage.
• Working experience in banks or financial institutes 
• Knowledge on wealth management products especially on investment and insurance domain knowledge.
• Knowledge in scripting / automation will be an advantage
• Experience in setting up and configuring Geneos ITRS
• Strong technical knowledge in other platforms such as either on Oracle, PL/SQL, Java, Web Sphere, MQ, or Linux platform.
• Experienced with Powershell / Excel Macros / VBA

Standard Chartered Global Business Services Co., Ltd was established in 2007, is part of Standard Chartered Group Shared Services Centres (GSSCs) organization and a wholly owned subsidiary of Standard Chartered Bank (HK) Co., Ltd. Modelled after Chennai, India and Kuala Lumpur, Malaysia, GBS China is the third GSSC of Standard Chartered Group providing robust back-end banking operations, data processing and technology outsourcing services.

GBS China's financial services outsourcing business include Wholesale Banking and Consumer Banking Account Services, Cash Management Services, Credit Initiation, Financial Markets System Developments, Financial Shared Service Centre, etc. In the future 3-5 years, the company aims to continuously develop it business of Financial Service Outsourcing, Information Technology Outsourcing, Software and System Development and Shared Service Centre.

Financial Markets Solutions Delivery (FMSD) is a global unit that builds, implements and supports IT solutions to enable the Financial Markets business of Standard Chartered Bank. The Financial Markets business, part of the Wholesale Bank, delivers a broad range of high-value-added financial market products to corporate, institutional and investor clients around the world, with a particular emphasis on our key footprint across Asia, Africa and the Middle East, supported by trading rooms in the world's financial centres.

The FMSD team of over 600 people is based across Singapore, London, Chennai, Dubai, New York and Hong Kong. From 2010, we are developing an FMSD team in Tianjin, China. It is a strategic move to build FMSD capability in Tianjin within next 5 years with below vision:
To be a world class system development centre for Financial Market
Capabilities to support Asian language requirements and high growth technologies
International career for the brightest IT talent in China

 

渣打环球商业服务有限公司(原渣打科营中心)成立于2007年，位于天津经济技术开发区第七大街滨海服务外包园区内。作为渣打集团的成员之一，渣打环球商业服务有限公司是渣打银行(香港)有限公司拥有的全资子公司，是渣打集团继马来西亚吉隆坡和印度香奈后设立的全球第三家服务共享中心，提供全面的金融后台数据外包服务。

渣打环球商业服务有限公司的金融服务外包业务范围包括个人及企业的账户管理、贷款审核发放、现金管理、外币兑付、贸易信用证审核等各种对公、对私后台操作业务，金融市场系统软件开发，集团共享财务中心业务等。公司计划在未来3-5年内建成为一个包括金融服务外包业务，信息技术外包业务，软件与系统开发业务，共享服务中心业务在内的职能全面的营运中心。

金融市场软件开发是一个全球性的机构，为渣打银行的金融市场业务提供从设计到实施的IT解决方案。金融市场业务是渣打企业银行业务的一部分，通过世界金融中心交易所的支持，为全球特别是亚洲、非洲和中东地区的企业、机构及投资商提供全方位、高价值的金融市场产品。

金融市场软件开发团队目前全球拥有超过600名员工，分布在新加坡、伦敦、钦奈、迪拜、纽约和香港。2010年我们开始在天津组建FMSD团队，并计划在未来五年内，建立金融市场系统开发能力，前景规划如下：
建设成为一个世界领先的金融市场系统开发中心
支持亚洲本土化要求与科技的快速发展
为中国的高端IT人才提供国际化的职业机会