Service Product Development and Operation Supervisor (职位编号：41379BR)
福特汽车（中国）有限公司
- 公司规模：10000人以上
- 公司性质：外资(欧美)
- 公司行业：汽车
职位信息
- 发布日期：2021-01-04
- 工作地点：上海
- 招聘人数：1人
- 工作经验：5-7年经验
- 学历要求：招1人
- 语言要求：不限
- 职位类别：汽车销售/经纪人
职位描述
Key Roles and Responsibilities of Position:
? Identify the customer needs for worry free service, be responsible for BEV service product development and operation including concierge service, service pack, and extend warranty, roadside assistance, etc.
? Figure out customer journey of service product and work out product roadmap and KPIs
? Work closely with suppliers and other function team to delivery customer satisfied service product
? Regular service product operation together with suppliers
? Monitor and analyze the operation result of service product. Build up report and tracking under daily basis.
? Manage the profitability of service product
? Streamline the service product to better meet customer expectation. Meanwhile improving profitability
? Work with training team to develop training material of service product
Selection Criteria:
? Solid experience of service product development and operation
? Strong analytical background with strategic thinking capabilities, influencing skills, attention to detail and ability to effectuate change
? Good communication skill and team spirit
Qualifications Required:
? Bachelor and above degree with major in business administration or equivalent
? 3+ years’ service product development and operation experience
? Willing to face challenge and dynamic working environment
? Be responsible and proactive
? Fluent English speaking
? Identify the customer needs for worry free service, be responsible for BEV service product development and operation including concierge service, service pack, and extend warranty, roadside assistance, etc.
? Figure out customer journey of service product and work out product roadmap and KPIs
? Work closely with suppliers and other function team to delivery customer satisfied service product
? Regular service product operation together with suppliers
? Monitor and analyze the operation result of service product. Build up report and tracking under daily basis.
? Manage the profitability of service product
? Streamline the service product to better meet customer expectation. Meanwhile improving profitability
? Work with training team to develop training material of service product
Selection Criteria:
? Solid experience of service product development and operation
? Strong analytical background with strategic thinking capabilities, influencing skills, attention to detail and ability to effectuate change
? Good communication skill and team spirit
Qualifications Required:
? Bachelor and above degree with major in business administration or equivalent
? 3+ years’ service product development and operation experience
? Willing to face challenge and dynamic working environment
? Be responsible and proactive
? Fluent English speaking
职能类别：汽车销售/经纪人
公司介绍
公司宗旨
打造更美好的世界，让每个人自由移动，追逐梦想
OUR PURPOSE
To help build a better world, where every person is free to move and pursue their dreams.
福特汽车公司作为全球汽车企业之一，提供包括设计、制造、销售高品质的轿车、SUV、卡车、电动车型、林肯品牌豪华车型及相关售后服务，并以先锋创新的品牌精神与Ford+发展计划为指导，建立全时全方位的新型客户关系，重振汽车业务，引领电气化革命，全面推进企业现代化，利用智能网联软件、数据和服务，不断提升客户体验。
今年正值福特汽车公司成立118周年之际，福特秉持“打造更美好的世界，让每个人自由出行，追逐现梦想”的宗旨，到2025年底在电气化业务方面全球投入300亿美金，ALL-IN电气化，并已成立全新电池创新中心Ford Ion Park，投资研发固态电池。面向L4级别自动驾驶，福特第四代自动驾驶测试车已上路，Blue Oval智能科技平台，携手苹果、亚马逊和百度等，打造更智能的生态系统。在Ford+发展计划的指引下，福特汽车正在驶入新的发展之路。
打造更美好的世界，让每个人自由移动，追逐梦想
OUR PURPOSE
To help build a better world, where every person is free to move and pursue their dreams.
福特汽车公司作为全球汽车企业之一，提供包括设计、制造、销售高品质的轿车、SUV、卡车、电动车型、林肯品牌豪华车型及相关售后服务，并以先锋创新的品牌精神与Ford+发展计划为指导，建立全时全方位的新型客户关系，重振汽车业务，引领电气化革命，全面推进企业现代化，利用智能网联软件、数据和服务，不断提升客户体验。
今年正值福特汽车公司成立118周年之际，福特秉持“打造更美好的世界，让每个人自由出行，追逐现梦想”的宗旨，到2025年底在电气化业务方面全球投入300亿美金，ALL-IN电气化，并已成立全新电池创新中心Ford Ion Park，投资研发固态电池。面向L4级别自动驾驶，福特第四代自动驾驶测试车已上路，Blue Oval智能科技平台，携手苹果、亚马逊和百度等，打造更智能的生态系统。在Ford+发展计划的指引下，福特汽车正在驶入新的发展之路。