北京招聘

工作职责：

 

1. Fulfil daily CS tasks efficiently and completed with high-standard services

   高效完成日常 CS 任务，并完成高标准服务

2. Collect and summaries errors identified, and suggestion solutions for improvement

   收集和总结已识别的错误，并提出改进建议

3. Proactively and effectively solve exceptions or issues during order handling

   主动有效地解决订单处理过程中的异常或问题

4. Follow SOP and process requirements when handling orders

   处理订单时遵循 SOP 和流程要求

5. Share improvement opportunities or inefficient points of process to OFF CS leader

   与 OFF CS 领导分享改进机会或低效流程点

6. Share experience to team for productivity enhancement

   与团队分享经验，提高生产力

7. Involve in trial / assessment of new process or system, and provide valuable ideas from end users' point of view

   参与新流程或系统的试用/评估，从最终用户角度提供有价值的意见

8. Periodic monitor the GP performance at transactional level

   定期监测GP在平时操作中的表现

9. Raise alert on low / negative GP to CS team leader

   向 CS 团队领导提高低/负 GP 的警报

10. Maintain customer relationship at working level

    在工作层面维持客户关系

11. Collect service requirements from customers / NCD team / Sales team, and to deliver service at high quality standard to increase customers’ satisfaction

    收集客户/NCD团队/销售团队的需求，以高质量标准提供服务，提高客户满意度

12. Track orders, quickly respond to customers' request and proactively update information (and documents) to customers on a timely manner, and ensure all requirements and complaints from customers have been properly managed and solved

    跟踪订单，快速响应客户要求，及时主动更新客户信息（和文档），确保客户的所有要求和投诉都得到适当管理和解决

13. Proactively seeking and refer new business opportunities to CS team leader during daily communication with customers

    在与客户的日常沟通中，主动寻求新的业务机会并推荐给 CS 团队领导

14. Collect customers’ scope of service and quotation from Sales and confirm detailed service arrangement with Sales if necessary

    收集客户的服务范围和销售报价，必要时与销售部确认详细的服务安排

15. Work together to solve problems and customer complaints

    共同解决问题和客户投诉

16. Clarify booking (EXP & LCL only) & local service requirement, and provide required information to OP

    明确订舱（仅适用于 EXP 和 LCL）和本地服务要求，并为 OP 提供所需信息

17. Collaborate with OP to resolve cabin space (EXP & LCL only) & local service issues occurred in daily operation

    与 OP 合作解决船舱（仅适用于 EXP 和 LCL）和日常运营中发生的本地服务问题

18. Collaborate with OP to get vessal information, and obtain D/O in daily operation

    与OP合作获取数据信息，并在日常操作中获取D/O

19. Prepare required information for documentation and collect related documents from OP

    为文件编制所需资料，并收集业务执行业务的相关文件

20. Collaborate with OP to track and facilitate service execution with high efficiency, good quality and competitive cost

    与运营部合作，以高效率、高质量和有竞争力的成本跟踪和便利服务执行

21. Provide required information with supporting documents timely and accurately to ARAP for data input in Yunas

    及时准确地向 ARAP 提供所需信息，以便输入 Yunas 的数据

22. Coordinate with ARAP to find out reason of data variances

    与 ARAP 协调，找出数据差异的原因

岗位要求：

1. College degree, relevant working experience is preferred.

   大专及以上学历,有相关工作经验者优先;

2. Be familiar with the general requirements & operation process.

   熟悉一般要求和操作流程。

3. Fluent English comprehension; verbal, written skills.

   流利的英语理解能力;口头的，书面的技巧。

4. Well communication skill with internal customers, external customers.

   与内部客户、外部客户沟通能力良好。

5. Well coordination skills

   良好的协调技能

6. Good sense of problems solving and improvement

   良好的解决问题和改进意识
   

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we are dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.

日邮物流（中国）有限公司是世界***的500强航运企业之一——日本邮船株式会社（NYK）在中国开设的全资子公司。
日邮物流（中国）有限公司于2000年进入中国。经过多年发展，目前共投资设立了19家分公司，6家办事处，已经成为拥有千余名优秀员工的大型物流公司。总公司设在上海，并在宁波、武汉、天津、广州、厦门等地设有分公司及办事处。
公司为不同的客户设计专门的物流方案，依托其全球海陆空物流网络及先进的仓储物流设施，致力于成为世界领先的综合物流服务提供者。
公司拥有一支年轻，精力充沛，充满活力的员工团队；他们工作严谨，服务专业。公司非常注重员工的培养，通过提供多元化的培训机制，培养一专多能、自主思考的优秀员工。企业的专业服务源于每位员工优秀的专业素质。公司诚挚的欢迎有志者加入我们的团队。