客服专员(派遣)
北京金山办公软件股份有限公司
- 公司规模:500-1000人
- 公司性质:民营公司
- 公司行业:互联网/电子商务
职位信息
- 发布日期:2020-12-22
- 工作地点:珠海
- 招聘人数:3人
- 工作经验:2年经验
- 学历要求:大专
- 职位月薪:6-8千/月
- 职位类别:客服专员/助理
职位描述
【工作职责】
1.接听用户咨询及投诉电话,耐心倾听,优质解答;
2.处理线上用户问题的反馈及投诉;
3.快速、高效地响应用户对产品的相关咨询;
4.有效区分产品问题并做好归类整理,做用户反馈数据分析;
5.与其它部门高效配合,反馈并跟进产品和服务中出现的问题;
6.收集工作问题,并提出可行解决方案,参与客服工作流程的优化与完善;
【岗位要求】
1、具有良好的逻辑思维能力和沟通技巧,普通话标准,口齿清楚,富于感染力;
2、熟练运用Office软件;
3、具备良好心理素质,较强的服务意识和耐心,善于倾听;
4、较强的应变能力、协调能力,能独立处理紧急问题;
5、耐心细致、学习力强,良好的团队协作能力;
6、具有一定的计算机软、硬件知识,能够诊断、独立分析、排除常规操作及网络环境问题;
7、大专以上学历,具有1年以上客户服务工作经验者优先;
公司介绍
金山软件是中国最知名的软件企业之一,中国领先的应用软件和互联网服务提供商。目前,金山软件在珠海、北京、成都、大连、深圳五地分设研发中心,创造了WPS Office、金山词霸、金山毒霸、剑侠情缘、封神榜等众多知名产品。同时,金山旗下拥有国内知名的大型英语学习社区爱词霸网以及在线游戏交流社区逍遥网。
2007年10月9日,金山软件在香港主板成功上市(股份编号:********)。2008年,金山软件迎来了20周年的庆典,走过弱冠之年的金山软件将加速推进其技术立业及国际化战略。
做世界一流的软件公司,是所有金山人永远不变的梦想。
电话:(86-10)-82334488
传真:(86-10)-82325655
Kingsoft Corporation Limited is a leading software developer, distributor and service provider in China. Kingsoft now has R&D centers in Zhuhai, Beijing, Chengdu, Dalian, and Shenzhen. We have several well-known products such as Kingsoft Office, Kingsoft PowerWord, Kingsoft Internet Security and online games such as "JX Series" and "The First Myth". Kingsoft has set up some of China's largest online communities, including the most popular domestic online English learning website ************* and the online games website ************.
On October 9th, 2007, Kingsoft was listed on the Hong Kong Stock Exchange (stock code: ********). 2008 was the 20th anniversary of Kingsoft. After twenty-year's struggles and development, Kingsoft will continue to accelerate the internationalization strategy based on techniques.
Kingsoft people have never doubt their goal is to become a world-class software provider.
2007年10月9日,金山软件在香港主板成功上市(股份编号:********)。2008年,金山软件迎来了20周年的庆典,走过弱冠之年的金山软件将加速推进其技术立业及国际化战略。
做世界一流的软件公司,是所有金山人永远不变的梦想。
电话:(86-10)-82334488
传真:(86-10)-82325655
Kingsoft Corporation Limited is a leading software developer, distributor and service provider in China. Kingsoft now has R&D centers in Zhuhai, Beijing, Chengdu, Dalian, and Shenzhen. We have several well-known products such as Kingsoft Office, Kingsoft PowerWord, Kingsoft Internet Security and online games such as "JX Series" and "The First Myth". Kingsoft has set up some of China's largest online communities, including the most popular domestic online English learning website ************* and the online games website ************.
On October 9th, 2007, Kingsoft was listed on the Hong Kong Stock Exchange (stock code: ********). 2008 was the 20th anniversary of Kingsoft. After twenty-year's struggles and development, Kingsoft will continue to accelerate the internationalization strategy based on techniques.
Kingsoft people have never doubt their goal is to become a world-class software provider.
联系方式
- 公司地址:地址:span光谷APP广场2号楼17层