北京招聘

• At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. 
• Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.The RoleVeeva is currently seeking a talented Sustaining Engineer to join our Customer-Centric Engineering teams based in Dalian, China. These teams are a critical aspect of our CRM Development group. We have multiple openings, focused on different product suites in CRM. 
• As a Customer-Centric Engineer, you will be charged with sustaining our existing products by troubleshooting and fixing critical issues. You will also help build tools for supporting and monitoring our CRM products.What You'll DoTroubleshoot critical customer reported issues in the Veeva CRM product suitesLearn everything about the Veeva CRM suites/modules and use that knowledge to ensure our customers are successfulBuild tools to help with detecting, fixing, and troubleshooting product issuesCollaborate with the Development, Support, Product, and QA teams to diagnose, troubleshoot and resolve complex customer issuesIdentify and resolve problems that may impact multiple customers
• Requirements1+ years of experience in software support or sustaining role for Enterprise productsSelf-motivated, eager to learn new software, and thrive on finding issues in existing productsExperience with troubleshooting web and mobile apps built with Java, HTML/CSS, APEX and Objective-CHands-on experience with SQL querying and working with business-critical dataExceptional analytical and problem-solving skillsAbility to effectively prioritize and execute tasks in an environment with high visibility and high expectationsExcellent customer service attitude, communication skills, and interpersonal skills to reduce customer concerns in urgent or critical situationsAbility to technically collaborate with product engineers and product managers while troubleshooting customer escalationsExperience in scripting (Python, Bash, or similar languages)Good English communication skills - both oral and written；Degree in computer science/engineering or equivalentNice to HaveDevelopment experience on Salesforce platformFamiliar with relational databases or NoSQL databases.Experience with AWS, AliCloud or similar Cloud SystemsExperience using Kibana and the rest of the ELK stack Experience performance tuning or high-performance system design and development

Veeva是一家总部位于美国加州，为生命科学领域客户提供系统、数据解决方案的供应商，十年前的Veeva带着对中国本土市场的憧憬来到了上海。

Veeva is one Califonia based leading IT system, data solution provider in the life science industry. With the vision and expectation of China marketing, Veeva made a big push into Shanghai in 2011.

Veeva在中国业务迅速的崛起除了Veeva产品本身的优势，也和Veeva背后每一位伙伴息息相关。在Veeva，我们坚信如果有正确的公司文化，有优秀的伙伴，那公司就会有好的产品，会健康的成长。

The booming business of China Veeva are inseparable not only from Veeva’s product success but also the employee success at Veeva.

上海办公地点：静安寺越洋广场
北京办公地点：平安国际金融中心
大连办公地点：大连软件园