北京招聘

Responsibilities

• Handle technical inquiries from external & internal through email, call and on-site support  to address customers' questions and problems with Merck PS products.
• Do some product tests in the lab when necessary to help the customers find the root causes of the problems reported.
• Responsible for the customers product complaint management, including customer communication, product return, customer letter, etc., to help the customers for deviation management and let the customers have good experience with Merck service, also help the site qualities to identify the product quality issues for continuous improvement.
• Deliver basic operation and technical trainings to customers and help the customers use Merck PS products properly and avoiding issues happened during usage to make sure the customers have good using experience with Merck PS products.
• Take ownership/responsibility for assigned projects and daily tasks to contribute to team's development.

Requirements/Qualification

• Master, major in Biochemical, Biotechnology, pharmaceutical or related  
• Graduate with master degree or above in related areas. 
• More than 1 year working experience in Pharmaceutical or Biotechnology related field is preferred.
• Good presentation skills, computer skills and communication skills.
• Good command of English, both oral and write. CET 6 or equivalent
• Good execution, integrity, teamwork required.
• Passion and self motivated.

默克集团(Merck KGaA)创建于1668年，拥有约350年历史，总部位于德国达姆施塔特市(Darmstadt)，该集团主要致力于创新型制药、生命科学以及前沿功能材料技术， 并以技术为驱动力，为患者和客户创造价值。

截止2012年，默克在全球67个国家和地区拥有154个分支机构，以及38,000名员工。

在中国，默克主要从事制药、生命科学和化工业务，并为客户提供从创新型的处方类药品、非处方类药品到生命科学领域的解决方案，工业用途的效果颜料和化学品。默克的业务主要分为三大分支:默克医药健康业务分支、默克生命科学业务分支、高性能材料业务分支