北京招聘

Our Company

At 2,200 employees and growing, and consistently strong financials (NYSE:VEEV), Veeva was named among the top fastest growing public technology companies on Forbes' annual Fast Tech 25 list. We build innovative cloud solutions for some ofthe world's largest pharmas and biotechs, and we need greatpeople like you to make it happen.

Our Culture & People

Our core values are Employee Success, Customer Success, and Speed. We are innovators, collaborators, and thought leaders outto create best-in-class solutions that help our customers improveand extend human life. It's genuine, straight-forward, and no fuss.

Job Summary

GSC Associates provide guidance, advice, and technical support to our end users, ensuring a trouble-free experience with ourproducts and applications. You work closely with the Customer Success team to maintain a clear understanding of customer success criteria, milestones, and culture within Veeva, and help maintain partnerships with our clients. If you are looking for acareer (not a job), believes in going the extra mile to help (hascustomer success in your bones), and are looking to be a productexpert, then let's talk!

Responsibilities

• Advise end users on best practices when using Veeva Products
• Identify and resolve client issues associated with Veeva Products
• Build strong professional relationships with all users of Veeva Products
• Provide recommendations/feedback on client service improvements and product development
• Maintain the highest standards of customer service, quality, andprofessionalism with customers and co-workers
• Maintain accurate records of all email/telephone correspondence related to Global Service Center Requests

Requirements

• Proficient in Oral and Written of Korean and English
• At least 1-year relevant experience in a customer service role
• Effective communication, organizational and time managementskills
• Professional telephone manner
• Ability to quickly learn and communicate technical information
• Demonstrated competence in standard computer packages(Word, Excel, PowerPoint)

About Veeva

Veeva is an equal opportunity employer. All qualified applicantswill receive consideration for employment without regard to race,color, sex, sexual orientation, gender identity or expression,religion, national origin or ancestry, age, disability, marital status,pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Veeva是一家总部位于美国加州，为生命科学领域客户提供系统、数据解决方案的供应商，十年前的Veeva带着对中国本土市场的憧憬来到了上海。

Veeva is one Califonia based leading IT system, data solution provider in the life science industry. With the vision and expectation of China marketing, Veeva made a big push into Shanghai in 2011.

Veeva在中国业务迅速的崛起除了Veeva产品本身的优势，也和Veeva背后每一位伙伴息息相关。在Veeva，我们坚信如果有正确的公司文化，有优秀的伙伴，那公司就会有好的产品，会健康的成长。

The booming business of China Veeva are inseparable not only from Veeva’s product success but also the employee success at Veeva.

上海办公地点：静安寺越洋广场
北京办公地点：平安国际金融中心
大连办公地点：大连软件园