北京招聘

Key Roles and Responsibilities

We are looking for Customer Advisors, who will be supporting  customers for products from hotel reservations to flight tickets to everything about travel. As the voice of   , you will use your interpersonal skills and passion to let travelers trust us to take care of their trip.

This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part our dynamic and fast-growing team?

？ Assist customers with their inquiries and concerns in English via phone, chat, or email;

？ Communicate effectively with customers, showing empathy and patience;

？ Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;

？ Advocate the culture both internally and externally;

？ Assist with ad hoc projects assigned by Team Leads / Supervisors.

任职资格:

Qualifications

？ Proficiency in both verbal and written English

？ Have a passion for helping and supporting others. You gain a sense of fulfilment from saving someone’s day;

？ Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;

？ Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);

？ Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.

Why Trip Group

Joining Trip Group is like taking an adventure filled with excitement and success. With a group of fellows who are passionate about making every trip the perfect trip for over 400 million customers around the globe, you will be part of a journey of globalization and have a world-class stage to unleash your talent. Opportunities are unlimited, so is your growth. If you also embrace boldness and inclusion as we do, this is the place to leap forward!

携程集团是全球领先的一站式旅游服务供货商，旗下品牌包括 Trip.com、携程、Skyscanner及去哪儿网。携程集团于1999年创立，2003年在纳斯达克上市（NASDAQ: TCOM），2021年在香港交易所正式挂牌（HKEX: 09961）。携程集团为世界各地旅客全方位搜罗及整合旅游信息，让用户可以轻松预订旅游产品及服务，做出最精明的选择。集团品牌已构建先进成熟的交易平台，包括移动客户端、网页，以及24小时全球客户服务支持。通过携程集团丰富的产品及创新的营销策略，合作伙伴及供货商得以接触快速增长的全球用户。携程集团一直毋忘初衷，秉承「追求完美旅程，共建美好世界」的宗旨，致力为所有用户打造完美的旅行体验。
Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world".