北京招聘

Main objectives are:  

• Ensures service quality (e.g. incident-, problem-, performance-, capacity- or escalation management)  

• Point of contact for the respective service or process 

• Continuous service improvements 

• Provisioning of technical service expertise 

• Contributes in PoC -, service transitions- and service development activities and projects 

Tasks:  

Performs a broad range of service management operations (including service element management, service catalog maintenance, service management  framework application and possible escalations) to ensure that given IT service or solution resources are available to the business. 

• Identifies IT service or solution related business goals, objectives and needs of the business environment. 

• Implements process standards and policies and is responsible for their consistent execution. 

• Oversees IT service or solution related performance and delivery indicators. 

• May optimize IT service management frameworks for multi-vendor environments. 

• Contributes and supports planning, budgeting, design and alignment of service management processes and IT solutions landscapes. 

• Advices business accountable management of the unit, in all IT Service & Solution Management related issues. 

• Supports customization and the specification of service elements throughout the entire service lifecycle. 

• Contributes to the maintenance of all service catalog items and the provisioning of an integrated catalog of infrastructure services. 

• Implements programs and procedures for safeguarding data/information security and safety. 

• May coordinate relevant unit and integration tests, and communicates with vendors and service providers. 

• Manages complex infrastructure solution/service installations or updates. 

• Supports or manages change-release processes and implementation of IT security guidelines. 

• Identifies IT service or solution problems and seeks resolutions without impact to end user.  

• May perform 2nd-level user help desk activities, individual coaching and trainings.  

• May contribute to the management of issues through escalation process  

• May contribute to the implementation of knowledge management standards by gathering, analyzing, sorting and sharing relevant information.  * Keeps abreast of developments in industry regarding IT Technology & Service and Solution Management 

• Typically reports to an IT Manager or Team Leader. 

Required Skills, Knowledge and Experience: 

• 3 years of service Management experience. 

• Working knowledge and Experience in Service Management. 

• Knowledge in IT Infrastructure and Applications 

• Strong presentation and communication skills 

• Excellent problem solving and critical thinking skills 

• Ability to demonstrate commitment to develop, drive, and manage services in a fast paced environment. 

• Excellent written and verbal communications skills, having a medium-high English Language Domain/Fluency (Speaking, Reading & Writing), solid ability to  present complex issues to multi-level audiences of Stakeholders. Good verbal knowledge of Spanish and/or Portuguese 

Key Leadership Capabilities:   

• Business Results, Strategic Innovative Orientation, Change Management, Collaboration and Influence. Domain/Fluency (Speaking, Reading & Writing), solid  ability to present complex issues to multi-level audiences of Stakeholders. 

Key Leadership Capabilities:   

• Business Results, Strategic Innovative Orientation, Change Management, Collaboration and Influence. 

源讯（Atos）是法国巴黎证交所上市公司 ，其注册地址位于巴黎，运营总部设在比利时布鲁塞尔。2004年1月，源讯（AtosOrigin）公司继收购斯伦贝谢（Schlumberger）旗下的IT服务部门——斯伦贝谢神码（SchlumbergerSema）后，一举成为年收益达50多亿欧元的全球企业巨擘。
源讯（Atos）活跃在以适应新经济为目标的企业转型服务领域，并在有关的管理咨询、系统集成和运营管理上积累了世界一流的专业技术。为配合利用公司的专业技术，源讯（Atos）在世界各地成立了技术中心，这其中包括位于亚太、欧洲和美国的数据中心和客户支持中心，以及位于印度、中国、波兰和巴西的全球网络基础设施和全球采购中心。
源讯（Atos）不仅是服务于全球客户的信息技术合作伙伴，同时也是奥林匹克运动的鼎力支持者。源讯（AtosOrigin）签署的奥林匹克运动赞助合同是世界体育史上***的IT合同。根据合同，源讯（Atos）是2004年雅典奥林匹克运动、2006年都灵冬奥会、2008年北京奥林匹克运动、2010年温哥华冬奥会和2012年伦敦奥林匹克运动的全球合作伙伴。届时，源讯（AtosOrigin）将以卓越服务构建奥林匹克运动的生命线，通过整合和管理庞大的奥林匹克运动IT系统，为世界各地的观众和媒体呈献精彩赛事和运动员信息。2014年，奥林匹克运动信息技术伙伴源讯与奥委会续约至2024年。在此理念的指引下，源讯将为2018年平昌冬奥会、2020年东京奥林匹克运动以及2022年和2024年的奥林匹克运动和残奥会提供系统集成、系统管理、核心托管以及关键赛事应用等服务。 [2]
源讯（Atos）在亚太区拥有愈2500名专业员工，并在中国大陆、中国香港、印度、印度尼西亚、日本、马来西亚、新加坡、中国台湾和泰国分别设有办事处。源讯（Atos）在中国已经有10多年的运作经验，2012 年的年收入达 88 亿欧元，在 47 个国家拥有 76,400名员工。中国大陆的总部设在北京。源讯中国具有丰富的行业经验，以“设计、建造和运营”的模式为金融、离散制造业、化工、石化、能源等众多行业的客户提供高质量的IT解决方案