北京招聘

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

ABB Power Grids offers power and automation products, systems and service solutions across the generation, transmission and distribution value chain - enabling a stronger, smarter and greener power grid.

To strengthen our Power Grids Customer Connect (PGCC) team, we are looking for an electrical engineer who will provide seamless tier 0/1/2 support to our customers and the global ABB service network along with supporting the marketing & sales teams through lead and opportunity management.

- Receiving Customer calls, E-mails, web enquiries and log good case in Sales force tool.
- Create leads based on customer interactions, assign and follow up with sales team to ensure customer gets offer within short period of time.
- Monitor Case Log hourly and daily basis and work internally and with customer to resolve and close open cases.
- Keep learning about Power Grid products and services and Cases to upgrade knowledge and skills to be able to increasingly resolve level 0 to level 2 type customer issues with minimal support from others in organization.
- Demonstrate empathy towards customer and work towards increasing customer satisfaction in every touchpoint with customer.
- Be a team member, be available to work in shift if need be to support 24/7 availability to customers.
- Develop and maintain good work relationship with all major stakeholders in China.
- Closely monitor cases & Leads for China, Spot and generate prospects for additional business.
- Maintain Close coordination with PGCC team located in India and other regions to help in seamless customer service.
- Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

- A Bachelor’s degree or above in Sound electrical engineering background.
- 1-3 years of prior experience in Customer support role needed.
- Any experience of troubleshooting and/ or testing of GIS, HV equipment’s, transformers or similar electrical equipment in power plants/substations etc. will be an advantage.
- Excellent communication skills, Interpersonal skills and ability to converse with customers in polite and effective manner though telephone or e-mail is a mandatory skill set.
- High focus on customers and their needs.
- Intrinsic attitude to drive innovation and improvement.
- Readiness to travel (approx. 10%) on global base i.e. for troubleshooting, trainings or customer meetings.
- Good command of Mandarin and English mandatory.
- Ability to communicate in other Asian language especially Korean, Japanese, Malay or Indonesian would be an advantage.

Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together.

“It is an exciting time to join ABB Power Grids. ABB and Hitachi have signed an agreement to create a joint venture (JV). By combining ABB Power Grids’ with Hitachi’s complementary strengths, we plan to form a new and stronger global leader in the power sector. ABB Power Grids and Hitachi will have more than 230 years of combined heritage and experience. Together, we will be well-positioned to shape the future of energy, with pioneering technologies, as the partner of choice for enabling a stronger, smarter and greener grid. The transaction is expected to be completed by the first half of 2020, subject to regulatory approvals. Join us on this exciting journey.”

Benefits
- Life insurance
- Disability insurance
- Sick pay
- Medical insurance
- Meal allowance

日立ABB电网是全球领先的技术领导者

我们领先的电力和数字化技术、先进的自动化系统和开放的数字化平台重塑客户业务，并提供显著的运营和商业价值。

只有能源价值链上的所有环节都实现数字化转型，才能有效实现这一目标。在日立ABB电网，我们拥有领先的开放式数字化平台，将引领电网进入可持续能源未来的时代。

我们正在提供开拓性的解决方案，构建更坚强、更智能、更绿色的世界电网。致力让电网更加可靠和智能，并为所有人构建可持续能源的未来。通过日立ABB电网先进的可持续能源解决方案和数字化技术，我们将为能源、工业、交通、IT和智慧城市领域的客户创造更多价值。