北京招聘

Position Summary:

 

The IT Support Engineer will be the on-site technical support resource, serving end-users in both Shanghai and Nanjing offices, supporting office desktop/laptops, security facility, network and server environments. You must possess a strong dedication to quality customer service, excellent follow through, attention to detail, and a drive to be part of a larger team and engage with broad Corporate IT challenges and initiatives.

 

Position Responsibilities:

1. Be the primary coordinator of all IT and facility needs for the Shanghai Office.

2. Support Nanjing users remotely by phone, email or other remote support technology.

3. Deftly utilize the 24/7 Service Desk in US and additional support while still maintaining the reputation as the trusted “go to person” for the office.

4. Be an escalation point for the virtual desktop (VDI) environment for the enterprise.

 

Position Qualifications:

1. Bachelor Degree ， 1 year experience in IT support functions .

2. Good English communication skills .

3. Windows 7 experts ,Experience of supporting MS office 365, MCSE/CCNA or comparable certifications preferred ,HP/DELL server/laptop Experience/knowledge preferred.

4. Specific, demonstrable experience with core technologies and a willingness to remain hands-on.

5. Ability to respond effectively and timely to sensitive inquiries and complaints .

6. Ability to communicate with internal users at all levels and build professional and trusting client relationships.

7. Ability to follow established processes without fail and support standard technologies and processes.

8. Ability to promote teamwork and collaboration.

Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 12,000+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. Merkle is a dentsu company.
Merkle China is headquartered in Shanghai, with 2 additional offices in Beijing and Nanjing. For more information, please contact Merkle China at 0086 21 2030 8000.
美库尔集团是一家以数据为驱动、技术为依托的客户体验管理公司，专注于跨平台和设备交付独具特色和个性化的客户体验。在过去30多年里，美库尔与众多《财富》1000强企业以及非营利机构建立了合作伙伴关系，帮助他们实现营销投资组合价值的***化。公司在数据、技术和分析方面的积累为其获取消费者洞察、实施超个性化的营销战略奠定了坚实的基础。美库尔在效果媒体、客户体验、客户关系管理、忠诚度、电商解决方案、B2B营销和企业营销技术等方面的综合优势有助于增强营销效果，扩大竞争优势。美库尔全球现拥有12000多名员工，业务遍及欧洲、北美、中东及亚太地区，设有50多个办事处。美库尔于2016年加入了电通集团。
美库尔中国总部位于上海，并在北京和南京设有办事处。如需了解更多信息，请拨打电话0086 21 2030 8000与美库尔中国联系。