北京招聘

职责描述：
? Communicate with customer about the quality issue of warranty parts and field problems. Solve and follow up those issues on time.
与客户沟通质保期和售后件的质量问题，并及时解决和跟踪。
? Responsible for statistics, analysis and dealing with the quality issue of warranty parts and field problems
负责统计、分析、处理质保期和售后件的质量问题。
? Feedback to customer concerning the analysis result on time. Be responsible for the counterclaim and following up what no caused by Brose.
及时将分析结果反馈给客户,负责对于不是博泽产品问题提起申诉并跟踪结果。
? Regularly report the statistical analysis data about the warranty parts and field parts.
定期汇报质保期和售后件的统计分析数据。
? Adheres to Brose Beijing & Brose Group Quality Policy.
遵守北京博泽及博泽集团的质量方针。

任职要求：
? Directly communicate with the customer about the quality issues of warranty and field parts.
负责与客户沟通关于质保期和售后件的质量问题。
? Strongly support customer to clarify whether the problems come from Brose product.
积极主动同客户确认其抱怨问题是否来自于博泽的售后产品。
? Bring all customer complain to the plant regarding to the warranty and field problems and respond quickly to customer.
将客户质保期和售后件问题反馈给工厂，并给客户快速的响应。
? Organize problem resolving regarding the quality issue of warranty and field parts, e.g. 8D, etc.
组织质保期和售后件的根本原因分析和措施制定,如使用8D等。
? Responsible to create Top-Q and C2 about warranty complain and tracking it closed in time.
负责售后抱怨的Top-Q and C2的创建并跟踪及时关闭。
? Responsible to provide the analysis result to the customer for warranty and field parts.
负责向客户提交质保期和售后件的分析结果。
? Familiarize the warranty procedure of customers and come up with the counterclaim schedule
了解客户售后索赔程序，并制定相应的售后索赔申诉的处理计划。
? Corrective action responses and conduct follow-up verification.
纠正措施的响应并实施后续的确认。
? Communicate all necessary follow-up actions need.
对所有必需的跟踪措施进行沟通 。
? Report regularly for the quality issue regarding to warranty and field parts.
定期汇报关于售后件的质量问题数据。
? Update and upload the statistical analysis data in share point on time.
负责售后件统计分析数据及时更新和上传Share point。
? Improve channels of communication between Brose Beijing and customers with problem-solving and resolution.
改善博泽北京工厂同客户关于问题解决的沟通方式 。
? Provide necessary technical support or training for customers.
必要时为客户提供相关技术，培训支持。
? Support production line to continuous improvement process/product quality.
支持生产线过程和产品质量的不断改善。
? Detect new failure modes, new warranty trend and reoccurrence issue, and propose improvement opinion and follow up actions.
发现新的失效模式、售后问题趋势和重复事件时，提供改进建议并监控执行效果。
? According to product audit plan and organize the implement on time
依据产品审核计划按时组织实施产品审核
? Flexible and able to quickly change direction to support internal customer needs.
能快速，灵活的支持内部客户的需求。
? Tasks that are for the benefit of the Brose Beijing operation assigned by N+1 manager or the General Manager. (These tasks could be cross functional)
完成质量经理和总经理分配的其他任务。

博泽是全球汽车零部件产业的第五大家族企业。该集团为车门、座椅、电机和驱动系统及电子业务领域，研发和制造机电一体化系统解决方案。在23个国家设有62个驻地，拥有超过26000名员工，营业额达63亿欧元。全球每两辆新车中，就有一辆配备了至少一件博泽产品。
博泽于1996年开始在中国开展业务，并一直成长至今。现在，这个机电一体化专家已在中国六大汽车产业重镇（上海、北京、长春、重庆、武汉和广州）的十一处驻地落户。同时，其整个产品线和研发能力已实现本土化。公司目前在中国拥有约4400名员工，2018财年营业额约95亿人民币。
博泽在中国的战略布局使之得以向中国的客户提供有效的服务与支持并快速满足本土市场的需求。公司凭借全球研发经验，能快速制定符合本土需要并具备成本效益的系统化解决方案，使客户从中获益。此外，博泽在地区及国际平台项目流程管理方面拥有丰富的专业经验。
博泽集团为适应行业发展潮流做好了充分准备，同时也为实现在全球最重要汽车市场的预期增长目标做好了长远规划。公司将在未来几年进一步加强其研发和制造能力，特别是在亚洲和中国地区。