Product Support Engineer 产品技术支持工程师(765986
上海ABB工程有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:机械/设备/重工
职位信息
- 发布日期:2020-12-02
- 工作地点:上海
- 招聘人数:1人
- 工作经验:5-7年经验
- 学历要求:招1人
- 语言要求:不限
- 职位类别:质量安全 质量管理/测试工程师(QA/QC工程师)
职位描述
欢迎加入ABB。让我们携手同心,通过我们创新的数字化技术获取更加清洁的能源 ,致力于创造更加美好的未来。
? Serve as the interface of technical support and quality issue for global customer through front-end, with the goal to facilitate resolution of customer issues meanwhile to improve our product and quality.
产品技术支持工程师, 作为前端的接口处理全球范围内客户的技术支持需求和质量问题, 同时促进客户问题的解决以及改善产品及其质量.
? Truly international collaboration on world class platform, working with the best brains to complete the challenges.
在世界一流的平台上, 与全球各地最出色的工程师合作, 完成富有挑战性的工作.
? Great access to good variety of products and application scenarios. The best position to become a guru in Robotics.
打通各种产品与各种应用场景之间的连结, 成为一名机器人专家的***的位置
- ? Provide solutions to Front-End in worldwide for technical questions of Robotics via group tool
- 针对前端的机器人技术问题,通过集团的工具提供解决方案
- ? Consolidate technical information from Test Center and offer RCA report to Front-End
- 整理从分析中心得到的技术信息并提供给前端RCA报告
- ? Support on resolution of quality issue of robotics and make related report
- 支持机器人质量问题的解决方案并提供相关报告
- ? Support Front-End emergency investigation at end customer site
- 支持前端在客户现场进行紧急故障分析
- ? Support internal functions to collect cases and VoC (Voice of Customer) for product and quality improvement
- 通过收集案例及客户声音来支持其他内部部门改善产品及质量
- ? More than 3 years’ experience in product support related field (i.e. customer service, technical support etc.)
- 3年以上的产品支持相关经历 (如客户服务, 技术支持等)
- ? Bachelor degree (or above) of mechanics and electronic engineering
- 本科(或以上)学历,机电专业
- ? Good command of written & spoken English
- 良好的英文说写能力
- ? Experience with robot application and system (preferred)
- 有工业机器人系统和应用经历(优先)
- ? Experience of working in international environments
- 有跨国公司工作经历
- ? Customer oriented and team work spirit
- 客户导向与团队合作精神
- ? Strong ability on communication and coordination
- 良好的沟通和协调能力
- ? Problem Solving skills and ability
- 解决问题的技巧和能力
请带上你的自豪感和使命感,加入我们,推进第四次工业革命<(>,<)>为我们的星 球和事业创造一个可持续未来。加入ABB,在这里你会和世界顶尖团队一起学习工 作,我们多元化的国际平台将助力你的成长。更重要的是,在这里每一天你都有机 会挑战自己,突破极限。让我们携手同心,共创未来。
Benefits
- 人寿保险
- 失能保险
- 带薪病假
- 医疗保险
- 餐补
Take the next step in your career at ABB, working in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.
The Quality team is dedicated to implementing a culture and practice of excellence throughout the entire value chain of the organization, to increase customer satisfaction and improve profitability in a sustainable way.
ABB's Robotics and Discrete Automation business is writing the future of flexible factory and smart machines by providing value-added solutions in robotics, machine and factory automation. Our integrated automation solutions, application expertise across a wide scope of industries and our global presence deliver tangible customer value.
This is a Technical Engineer role, reporting to the Department Manager in Business Area – Robotics and Discrete Automation located in Shanghai, China.
- Serving as a key technical engineer to provide technical support for Industrial robot assembly and system testing and doing quality improvement from mechanical side.
- Resolving and improving customer issues.
- Providing strong support for Industrial robot control cabinet production to solve various technical issues related to assembly and system test.
- Supporting SCM to solve technical issues related to material sourcing and material quality.
- Doing technical support activity for quality improvement from mechanical side.
- Doing technical communication with China and Sweden R&D team.
- Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
- A bachelor’s degree or above in mechanical engineering.
- Must have more than 8 years of experience in the machinery industry with multinational experience.
- Must have experience in handling customer issues, precision machinery, mechanical design and based on the input information to update the drawings and maintenance BOM.
- Good to have experience in machinery manufacturing, independent analysis, project management, industrial robot systems and problem solving from production assembly.
- Good knowledge in SAP system, AutoCAD, Solidworks and other application software.
- Fluency in English both speaking and writing, with CET-4 or above.
- Must possess good communication skills, coordination skills, coordination skills and must be a good team player.
Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together.
Benefits
- Life insurance
- Disability insurance
- Sick pay
- Medical insurance
- Meal allowance
公司介绍
ABB(***********)是电力和自动化技术领域的全球领先公司,能够帮助公用事业和工业客户提升其业绩,同时降低对环境影响。ABB集团总部位于瑞士苏黎世,在全球100多个国家拥有120,000名员工。至今,ABB公司在中国共拥有23家销售机构以及27家合资和独资公司。
因业务发展需要,上海ABB工程有限公司拟招聘人员:
有意应聘者请将您的中英文简历、学历证书复印件和近照一张寄往本公司,并在简历上注明应聘职位号。或登陆ABB中国网站**************/careers在线申请。公司将为被录用者提供优厚的薪酬待遇和完善的福利保障。面试者将于近日得到通知,个人资料恕不退还。
同时,欢迎熟悉机器人产品及各机器人应用行业的专业猎头公司与我们联系。
联系方式
- 公司地址:上海浦东康桥创业路369弄5号 上海ABB工程有限公司 (邮编:200131)