Application Support Specialist
芬廸(上海)商业有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:奢侈品/收藏品/工艺品/珠宝
职位信息
- 发布日期:2020-11-18
- 工作地点:上海-静安区
- 招聘人数:1人
- 工作经验:5-7年经验
- 学历要求:本科
- 语言要求:英语良好
- 职位类别:技术支持/维护工程师
职位描述
The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first FENDI boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. The collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder. In September 2020 Kim Jones is appointed Artistic Director of Haute Couture, Ready-to-Wear and Fur Collections for Women. Today FENDI is synonymous with quality, tradition, experimentation and creativity.
Job Description:
- Assist IS&T manager to provide support to the store staffs on Applications e.g.Retailpro, Heaven, CRM, Office365, E-training, Concur(T&E), etc.
- Assist IS&T manager to provide support to the office and warehouse staff on Applications e.g. Retailpro, Concur(T&E), Office365, RPA, DWH, Hitpoint, SAP PO, PowerBI, etc.
- Work with Retail Performance team to rollout Heaven to new stores; provide the training on important Heaven upgrades and coordinate with HQ to solve China specific problems.
- Conduct onboard IS&T training to store and office staffs on Office365, SmartIT, Heaven, Retailpro, Concur, Skype, SAP PO usage. Provide application refresh training on adhoc basis.
- Implement various local application projects and support IS&T manager on the different phases of global application projects such as Heaven, Revolution, etc.
- Coordinate with Youco's China partner to deliver the Heaven iphones to store for new staffs and retrieve Heaven iphones from left staffs.
- IS&T assets inventory management for 35 stores ,2 offices and 1 warehouse.
- Daily administrate the Retailpro, Concur on account management and change requests; coordinate the Helpdesk on managing all application accounts used in China
- Translate the IS&T communications and guidelines to Chinese for better understanding from stores
- Provides various sales reports, stock reports, key figures reports,order reports required by management daily, weekly and monthly
- Perform negative stock check, outstanding deposit / store credit clearance, price adjustment, stock write-off and online campaign sales in POS
Requirements:
1. Experience : - Above 5 years of experience on relevant role - Experience of Retail Sales, Purchase Orders and Stock Control are a plus
2. Education : - Bachelor degree on related major
3. Personality : - Customer Focus
- Ability to handle multitask in stressful situations
- Teamwork and Problem Solving attitudes
- Proactive, energetic and self-motivated manner
4. Skills :
- Strong analysis skills and organisation orientated
- Excellent communication skills in both Chinese and English
- Ability to coordinate solution by dealing with multiple support teams and end users - Knowledge of Retail operations and POS support; experience of SAP / T&E / BI / RPA / E-commerce is a plus
- End user training or project management skills is a plus
职能类别:技术支持/维护工程师
公司介绍
随着在中国区业务的快速发展,现公司招募愿加入奢侈品行业发展的优秀人才,诚聘职位如所述。有兴趣者请通过前程无忧系统投递简历。
联系方式
- 公司地址:深圳湾万象城