北京招聘

岗位职责:

MAIN PURPOSE OF JOB:
Manages technical activities related to Laser Diffraction, Analytical Imaging and DLS technologies within the China, working with Sales, Customer Service and Customers to provide value added solutions to stakeholders utilizing the MP offerings within all MP sectors that we serve.

REPORTING LINE:
- Line Manager: Application Manager, AMEC

RESPONSIBILITIES:
? Act as a subject matter expert or application engineer/scientist to support our Laser Diffraction/Analytical Imaging/DLS range of products, supporting All MP Sectors in various applications and opportunities.

? Travel throughout assigned region to call on prospective and existing customers to support orders, maintaining open communications with Account Managers or Inside Sales members at all times.

? Work with Account Managers on “A” opportunities to devise the technical/product/demo strategy, as appropriate. Also, work with the Inside Sales group on B opportunities and take action, when appropriate, to reach out to them and offer technically-based means to progress an opportunity closer to an order.

? Be the field technical/commercial expert to fully support the efforts of Account Managers/Inside Sales, ensuring that revenue objectives are achieved for their respective product lines.

? Represent the Company as a specialist at technical conferences and/or trade shows, when needed, to answer visitor questions and to give papers and/or posters.

? Maintain current instrument proficiency in order to perform exceptional equipment demonstrations at prospective customer’s facilities with Account Managers or Inside Sales members.

? Provide market/competitive feedback to Product Management for their respective product line.

? Assist the Applications team by provide on-going training support to ensure they are confident with the Laser Diffraction/Analytical Imaging/DLS range of products and when they can use it to complement a sample submitted for a different technology.

? When necessary, provide customer feedback to customer support, assisting in customer satisfaction.

? Maintain, track and report Company demonstration equipment in their possession.

? Prepare monthly sales report showing current month sales/support activities, next month’s objectives and lost order analysis.

? Attend periodic sales meetings and present performance highlights and future outlook for the territory.

? Contribute to any internal sales support trainings and external marketing content (e.g. Webinars, Testimonial, Application notes) related to their product.

? Support the internal projects aligned with Malvern Panalytical strategic campaigns to ensure our domain knowledge of the scientific staff is utilized to drive our long term plans.

? Analyze and control travel expenditures in the Territory/Region to conform to budgetary requirements.

? Maintain adequate records and submit expense reports with appropriate documentation in a timely manner to substantiate expenses incurred while traveling on Company business.

? Maintain the Company's Salesforce solution by inputting updated information in a timely manner, in support of the sales process. Stay current with all tasks, activities, and opportunities within Salesforce.

? Use Outlook, SharePoint, Salesforce, Workday and other systems to maximize productivity and improve communications within the Company.


IMPACT:
? On the value of knowledge assets within the business
? Major impact on customer satisfaction
? Directly upon the motivation of the Applications Specialist team, indirectly on Sales
? On profit and orders
? On quality of service and product quality
? On product development
? On the professional image of the company
? On Malvern Panalytical’s technical credibility for a specific technology in a specific sector


ACCOUNTABILITY:
Ultimately accountable for customer satisfaction and for orders/sales results for their product line in their territory. Must have a high sense of urgency and high degree of customer focus, with an ability to perform exceptional product demonstrations with a high degree of applications knowledge to provide customer centric solutions.

COMMUNICATION

Customer and supplier communication
To handle, with promptness, patience and accuracy all communications from our customers and sales channels (direct and channel partners). To communicate results, methodologies and findings of a sample analysis and demonstration in the form of a written report or presentation and to provide support to customers and sales agents in respect of these reports as and when required.

Must have excellent written and oral communications skills. Communicates regularly with prospects, customers, Inside Sales, Account Managers, Application Scientists, Product Manager and Customer support personnel.

Internal Communication
? Sales/Commercial – first line support to the sales process ensuring that we maximise the chances of Malvern Panalytical being selected as the vendor in a competitive situation.
? Global Application Specialists – to work closely and assist the Global Applications staff in allied technology areas to ensure effectiveness of Company sales, customer support and marketing activities.
? Helpdesk/Customer Support – to provide technical support for customer queries when and as required.
? Provides scientific and procedural support to the QHSE
? Monthly report required to be submitted to your direct Manager plus frequent communications with Product Manager and all members of the Sales team.

ENVIRONMENT AND HOURS:
Hours and conditions according to the Spectris China standard terms and conditions.
Based in the Spectris Shanghai office. Regular external visits to customer sites, conferences and meetings will be required.
Reasonable expenses against the appropriate receipts will be reimbursed in accordance with the company policy.

任职资格:

SKILLS AND KNOWLEDGE REQUIRED OF THE JOB HOLDER:
Entry Qualifications
? Ideally Master’s degree or higher in areas such as Colloid Chemistry, Chemistry, Polymer, Engineering, Materials Science, and other scientific disciplines including the physical sciences is preferred.
? Experience in Advance Materials, Pharmaceuticals, or Raw & Bulk Industries, QC or GMP, preferred, but not a requirement.
? Fluent in Mandarin Chinese and English

Skills & Experience
? Previous laboratory experience is essential and expected. Minimum of 2 years’ direct industrial and/or academic experience, working in a research, development or laboratory setting.
? Experience in a technical/commercial role and/or sales support role is ideal.
? Experience in typical Malvern Panalytical market sectors would be advantageous.
? Experience and direct knowledge of other Malvern Panalytical Technologies (e.g. Laser diffraction, DLS, GPC/SEC etc.) is preferred, but not a requirement.

Knowledge
Communications skills at all levels and the ability to conduct oneself in a friendly, open and professional manner, is required.

? This is a visible position influencing the customers’ perception of our company’s professional image. The ability to deal efficiently, diplomatically and with consideration of Malvern Panalytical’s customers and your work colleagues is essential.

Needs to have good balance of technical skills in a specific area of technology, plus experience in one or more key industries (e.g. pharmaceutical, bio, or chemical), as well as commercially savvy. In addition, a personality and aptitude for working in a team environment is essential. Lastly, skills or aptitude in selling is important. Knowledge of how customers buy is important, as well as how to build relationships with prospects and/or customers is highly desirable. Strong computer skills are essential.

CORE COMPETENCIES:
? Communication
? Cooperation and Team working
? Adaptability
? Expertise and Professionalism
? Problem Solving/ Analysis

思百吉公司(Spectris)是一家制造精密仪器仪表及控制设备的公司。我们极力注重与尊贵的客户一起工作，并帮助他们提高制造过程的效率。我们的策略是致力于那些对最终用户产品性能有直接影响的专业仪器仪表及控制设备的设计和制造。思百吉的产品能够提高产品质量和性能，提高生产能力和产量并减少停工时间和损耗，从而使客户降低成本。同时还可帮助客户提高对产品质量的控制，并可用于研发应用中的测试。我们策略中一个关键要素是我们的售后支持与服务方面。在售后支持与服务方面，我们拥有专业知识极为丰富的工程师可以为您在安装和维修保养方面提供全面帮助

Spectris is a leading supplier of productivity-enhancing instrumentation and controls. Our businesses are leaders in the markets they serve, with recognised brands and award-winning products.

What we do
We make highly-specialised measuring instruments and controls for some of the most technically demanding industrial applications. Our products and services aim to enhance customers’ productivity, yielding them clear benefits by helping them to work better, faster and more efficiently.

How we do it
Alongside our products, our people are key to our success and play an essential role in delivering our strategy, particularly in the development of new products, software and services and building relationships with customers. We encourage a culture of entrepreneurial initiative, underpinned by our values and Code of Business Ethics. We look for similar characteristics in the companies we acquire or partner with.

Our strategy
Our strategic objective is to deliver sustainable profitable growth for our shareholders by enhancing the productivity of our customers. This is focused not just on the supply of equipment but, increasingly, on the provision of innovative customer solutions, involving services, software and related activities.