Oracle Middleware Technical Analyst-Java/J2EE(中间件客户技术支持工程师)
甲骨文(中国)软件系统有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:计算机软件
职位信息
- 发布日期:2013-03-11
- 工作地点:大连
- 招聘人数:若干
- 工作经验:五年以上
- 学历要求:本科
- 语言要求:日语精通
英语良好 - 职位类别:技术支持/维护工程师 高级软件工程师
职位描述
JOB OBJECTIVES:
The support technical analyst is a member of a strong technical staff within the Oracle Fusion Middleware Customer Support organization. The focus of a support analyst is to deliver post-sales technical support and solutions to the Oracle customer through research, problem replication or collaboration and maintain a high level of customer satisfaction.
MAJOR RESPONSIBILITIES:
1. Through email, phone call and remote access, providing high quality technical supports to customers who encounter problems when they use Oracle (or BEA) middleware products;
2. Troubleshooting problems reported from customers and providing efficient and effective solutions;
3. Interacting professionally and effectively with customers and achieving high level customer satisfaction;
4. Learning products and related knowledge timely and quickly;
5. Handling multitask effectively and working well under pressure;
6. Contributing independently as well as in a team environment and working collaboratively with other team members or other teams.
QUALIFICATIONS:
1. At least 3 years of work experience in customer support, professional service and/or software development with related technologies;
2. At least 3 years of Java and J2EE experience;
3. At least 3 years of experience with Ora! cle WebLogic Server or other application server technology; A high plus is knowledge and experience with Oracle Fusion Middleware products;
4. Knowledge and experience of operating systems: AIX/HP/Solaris, Linux and Windows;
5. C/C++ and Oracle Tuxedo knowledge and experience is a plus;
6. Good analytical skills and problem diagnostic experience with the ability to consult customers on technical issues;
7. Strong communication skills that allow concise and accurate expression of issues, solutions, and processes in both speaking and writing;
8. English communication skills in both speaking and writing.
EDUCATION:
BS/MS degree in Computer Science or Electrical/Electronics Engineering
工作目标
该岗位隶属于Oracle中间件客户支持部门,主要职责是给客户提供售后技术支持, 通过与客户的协作,定位和重现客户所遇到的技术问题,提供解决方案,维护客户的满意度。
主要职责:
1. 能够通过电话、E-mail及远程访问等方式即时帮助客户解决在使用Oracle中间件产品过程中遇到的问题;
2. 对客户报告的故障进行诊断并提供有效的解决方案;
3. 专业、有效地与客户进行沟通,并获得客户的满意;
4. 具有快速的学习新产品以及相关新知识的能力;
5. 能有效地同时处理多个任务,能承受较大工作压力;
6. 无论是独立工作,还是与团队合作,都能很好的作出自己应有的贡献;
任职要求:
1. 至少3年的客户技术支持或者售前专业技术服务或者软件研发的经验;
2. 至少3年使用 java 以及 j2EE的经验;
3. 至少3年WebLogic Server或者其它应用服务器的使用经验,同时具有Oracle其它中间件产品使用经验者优先;
4. 有Unix操作系统 (AIX/HPUX/Solaris) 或者Linux的使用经验;
5. 具有C/C++ 以及Oracle Tuxedo 经验者优先;
6. 具有很强的定位问题、分析技术问题并给客户提供相应咨询和解决方案的能力;
7. 具有很强的口头以及书面表述技术问题、解决方案及流程的能力;
8. 良好的英文读写沟通能力;
学历要求:
计算机或者电子专业本科或者研究生
The support technical analyst is a member of a strong technical staff within the Oracle Fusion Middleware Customer Support organization. The focus of a support analyst is to deliver post-sales technical support and solutions to the Oracle customer through research, problem replication or collaboration and maintain a high level of customer satisfaction.
MAJOR RESPONSIBILITIES:
1. Through email, phone call and remote access, providing high quality technical supports to customers who encounter problems when they use Oracle (or BEA) middleware products;
2. Troubleshooting problems reported from customers and providing efficient and effective solutions;
3. Interacting professionally and effectively with customers and achieving high level customer satisfaction;
4. Learning products and related knowledge timely and quickly;
5. Handling multitask effectively and working well under pressure;
6. Contributing independently as well as in a team environment and working collaboratively with other team members or other teams.
QUALIFICATIONS:
1. At least 3 years of work experience in customer support, professional service and/or software development with related technologies;
2. At least 3 years of Java and J2EE experience;
3. At least 3 years of experience with Ora! cle WebLogic Server or other application server technology; A high plus is knowledge and experience with Oracle Fusion Middleware products;
4. Knowledge and experience of operating systems: AIX/HP/Solaris, Linux and Windows;
5. C/C++ and Oracle Tuxedo knowledge and experience is a plus;
6. Good analytical skills and problem diagnostic experience with the ability to consult customers on technical issues;
7. Strong communication skills that allow concise and accurate expression of issues, solutions, and processes in both speaking and writing;
8. English communication skills in both speaking and writing.
EDUCATION:
BS/MS degree in Computer Science or Electrical/Electronics Engineering
工作目标
该岗位隶属于Oracle中间件客户支持部门,主要职责是给客户提供售后技术支持, 通过与客户的协作,定位和重现客户所遇到的技术问题,提供解决方案,维护客户的满意度。
主要职责:
1. 能够通过电话、E-mail及远程访问等方式即时帮助客户解决在使用Oracle中间件产品过程中遇到的问题;
2. 对客户报告的故障进行诊断并提供有效的解决方案;
3. 专业、有效地与客户进行沟通,并获得客户的满意;
4. 具有快速的学习新产品以及相关新知识的能力;
5. 能有效地同时处理多个任务,能承受较大工作压力;
6. 无论是独立工作,还是与团队合作,都能很好的作出自己应有的贡献;
任职要求:
1. 至少3年的客户技术支持或者售前专业技术服务或者软件研发的经验;
2. 至少3年使用 java 以及 j2EE的经验;
3. 至少3年WebLogic Server或者其它应用服务器的使用经验,同时具有Oracle其它中间件产品使用经验者优先;
4. 有Unix操作系统 (AIX/HPUX/Solaris) 或者Linux的使用经验;
5. 具有C/C++ 以及Oracle Tuxedo 经验者优先;
6. 具有很强的定位问题、分析技术问题并给客户提供相应咨询和解决方案的能力;
7. 具有很强的口头以及书面表述技术问题、解决方案及流程的能力;
8. 良好的英文读写沟通能力;
学历要求:
计算机或者电子专业本科或者研究生
公司介绍
Oracle (NYSE: ORCL) was established in 1977 and is headquartered in Redwood Shores, California, USA. Oracle, a global provider of enterprise cloud computing, is empowering businesses of all sizes on their journey of digital transformation. The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database.
Oracle entered China in the 1980s with its first office in Beijing. Today, Oracle has a presence in almost every province, autonomous region and municipality with 22 branch offices, five research and development centers, an extensive Oracle Partner Network as well as various community projects. In China, Oracle has more than 25,000 customers, 1,500 partners, and over 5,000 employees. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com or www.oracle.com/cn
甲骨文公司(NYSE:ORCL)创立于1977年,总部位于美国加利福尼亚州红木城。甲骨文是一家全球性的企业云服务提供商,致力于赋能各种规模的企业的数字化转型之旅。Oracle云在销售、服务、市场营销、人力资源、财务、供应链和制造领域提供全面的集成应用,及基于Oracle自治数据库打造的具有高度自治能力和安全性的第二代基础设施。
二十世纪八十年代,甲骨文进入中国市场,在北京设立了首家中国办事处。而今,甲骨文的业务已几近覆盖中国所有的省、自治区与直辖市——我们在中国建立了22个分支机构、5个研发中心、规模庞大且弥足珍贵的合作伙伴网络,开展了多种多样的社区计划。在中国,甲骨文拥有超过2.5万家客户、1500家合作伙伴和超过5000名员工。如需了解更多关于甲骨文公司的信息,请访问:www.oracle.com或www.oracle.com/cn
Oracle entered China in the 1980s with its first office in Beijing. Today, Oracle has a presence in almost every province, autonomous region and municipality with 22 branch offices, five research and development centers, an extensive Oracle Partner Network as well as various community projects. In China, Oracle has more than 25,000 customers, 1,500 partners, and over 5,000 employees. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com or www.oracle.com/cn
甲骨文公司(NYSE:ORCL)创立于1977年,总部位于美国加利福尼亚州红木城。甲骨文是一家全球性的企业云服务提供商,致力于赋能各种规模的企业的数字化转型之旅。Oracle云在销售、服务、市场营销、人力资源、财务、供应链和制造领域提供全面的集成应用,及基于Oracle自治数据库打造的具有高度自治能力和安全性的第二代基础设施。
二十世纪八十年代,甲骨文进入中国市场,在北京设立了首家中国办事处。而今,甲骨文的业务已几近覆盖中国所有的省、自治区与直辖市——我们在中国建立了22个分支机构、5个研发中心、规模庞大且弥足珍贵的合作伙伴网络,开展了多种多样的社区计划。在中国,甲骨文拥有超过2.5万家客户、1500家合作伙伴和超过5000名员工。如需了解更多关于甲骨文公司的信息,请访问:www.oracle.com或www.oracle.com/cn
联系方式
- Email:qi.mel@oracle.com
- 公司地址:地址:span天津路名人商业大厦