北京招聘

Job Title:Technical Analyst -Support
Organization Name :Tax & Utilities Global Customer Support
Department Description
The Tax & Utilities Global Customer Support team provides support for the Tax & Utilities Global Business Unit (TUGBU) Products. As part of Global Customer Support, our mission is to provide a superior ownership experience to our customers by working toward our customers' success and by striving for operational excellence and quality in everything we do. As strong team members with the Tax & Utilities Product Strategy, Development and Consulting teams, our goal is to provide seamless support to our customers through cooperation, coordination and communication.

Brief Posting Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Detailed Description
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

Job Requirements
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

Additional Details
Qualifications for consideration:
· At least two years of experience as a product support engineer, system programmer or product developer

· Strong technical / analytical skills balanced with effective communication skills with a high degree of customer contact

· Experienced use and administration of Oracle Database and/or Microsoft SQL Server and proficiency with SQL

· Experience with XML technologies: schemas, xpath, xslt and associated web-services standards: soap, wsdl, ws-*

· Experienced use and administration of at least one of the following j2ee application servers: Oracle Application Server, BEA WebLogic, IBM WebSphere, Apache Tomcat

· Experienced use and administration of either Microsoft Windows operating system or any of the following vendor supplied Unix version: IBM-AIX, HP-UX, RH Linux, Sun Solaris

· Exceptional communication skills, especially the ability to listen, follow and recreate issues with customers via web conferencing or over the phone.

· Personality and patience level for success in customer relations

· Highly collaborative style in working as part of a team across multiple time zones and multiple projects

· Ability to investigate and articulate system functionality

· Excellent verbal and written communication skills in English;

Additional qualities favored:
· Previous experience with software solutions in the Utility industries, including functional knowledge of processes and systems used in these industries
·Familiarity with Oracle Utilities Meter Data Mangement or other Oracle Utilities products is a plus (Customer Care and Billing, Network Management Systems, Mobile Workforce Manangement)
· Additional non-English language skills are a plus

Oracle (NYSE: ORCL) was established in 1977 and is headquartered in Redwood Shores, California, USA. Oracle, a global provider of enterprise cloud computing, is empowering businesses of all sizes on their journey of digital transformation. The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database.
Oracle entered China in the 1980s with its first office in Beijing. Today, Oracle has a presence in almost every province, autonomous region and municipality with 22 branch offices, five research and development centers, an extensive Oracle Partner Network as well as various community projects. In China, Oracle has more than 25,000 customers, 1,500 partners, and over 5,000 employees. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com or www.oracle.com/cn
甲骨文公司(NYSE：ORCL)创立于1977年，总部位于美国加利福尼亚州红木城。甲骨文是一家全球性的企业云服务提供商，致力于赋能各种规模的企业的数字化转型之旅。Oracle云在销售、服务、市场营销、人力资源、财务、供应链和制造领域提供全面的集成应用，及基于Oracle自治数据库打造的具有高度自治能力和安全性的第二代基础设施。
二十世纪八十年代，甲骨文进入中国市场，在北京设立了首家中国办事处。而今，甲骨文的业务已几近覆盖中国所有的省、自治区与直辖市——我们在中国建立了22个分支机构、5个研发中心、规模庞大且弥足珍贵的合作伙伴网络，开展了多种多样的社区计划。在中国，甲骨文拥有超过2.5万家客户、1500家合作伙伴和超过5000名员工。如需了解更多关于甲骨文公司的信息，请访问：www.oracle.com或www.oracle.com/cn