北京招聘

Compile and direct an internal client programme of works to ensure the client receives irresistible service from all areas of the business.

编制和指导内部客户工作计划，确保客户从业务的各个领域获得不可抗拒的服务。

Maintain and manage programme documentation for each key client, incorporating risks, key *** dependencies, revenue and margin and operational costs. Taking appropriate action where necessary.

维护和管理每个关键客户的项目文档，包括风险、关键人员依赖性、收入、利润率和运营成本。在必要时采取适当行动.

Measure and manage client satisfaction to ensure your teams deliver client projects within time, quality and financial SLAs: supporting the growth and retention of clients.

测量和管理客户满意度，确保您的团队在时间、质量和财务等客户服务协议指标内交付客户项目:支持客户的增长和保留。

Manage a team of Client Programme Managers aligning responsibility to skillsets.

管理客户项目经理团队，将职责与技能相结合。

Set and monitor team KPI’s and individual behavioural objectives.

设定并监控团队KPI和个人行为目标

Conduct regular 121 and team meetings to understand and develop team capacity.

定期召开121次和团队会议，了解和发展团队能力。

Recruit, train, coach and mentor a team, recognising and responding to development needs to ensure high performance and maximum engagement with minimal staff attrition.

招聘、培训、训练和指导一个团队，认识到并响应发展需求，以确保高绩效和***程度的参与，同时将员工流失率降至最低

Ensure regular Minimum Standards audits are conducted to make sure workflow process is adhered to and opportunities for revenue growth have been pursued.

确保定期进行最低标准审核，确保遵守工作流程，并寻求收入增长的机会。

Drive regular internal and face to face client reviews to optimise client experience, spend and business profitability

定期进行内部和面对面的客户评估，优化客户体验、支出和业务盈利能力。

Lead the team to effectively account manage a number of client accounts, deliver exceptional service.

带领团队有效管理多个客户账户，提供优质服务。

Support the Head of Operations in the design, implementation and delivery of the Operations strategy.

支持运营主管设计、实施和交付运营策略。

Embrace and lead change through effective communication and employee engagement.

通过有效的沟通和员工参与，拥抱并领导变革。

Produce, analyse and interpret MI data to ensure the smooth day to day running of the Operation

生产、分析和解释MI数据，确保日常运营的顺利进行。

Direct your team to engage with the linguist population ensuring timely payment of invoicing and pricing negotiations to drive improved margins.

指导你的团队与供应商进行沟通，确保及时支付发票和价格谈判，以提高利润率。

Ensure the consistent application of systems and processes and best practices globally.

确保全球系统、流程和***实践的一致应用。

Understand and implement the latest industry-specific technology and tools to drive competitive advantage. Drive awareness across the entire client programme team.

了解并实施最新的行业专用技术和工具，以驱动竞争优势。推动整个客户项目团队的意识。

Support the induction of new starters into the business ensuring they have the skills and training needed to succeed

支持新员工入职，确保他们具备成功所需的技能和培训。

Monitor and control team operations costs along with gross margin to ensure expenditure is in line with agreed budget.

监控团队运营成本和毛利率，确保支出与预算一致。

Work collaboratively with the Quality team to maintain and improve quality standards.

与质量团队合作，维护和改进质量标准。