北京招聘

Job Description:

·         Monitor, maintain and reconcile customer accounts; confer with customers by email and phone to determine reasons for non-payment and to review the terms of sales and service contracts.

·         Answer daily phone calls from the Accounts Receivable phone line, perform preliminary research/internal data requests, and triage the issues as appropriate.

·         Advise customers of necessary actions and assist them with problem resolution and bringing account balances current.

·         Communicate professionally with customers via phone, e-mail, mail, and fax to minimize delinquency and help escalate problematic situations to a Credit & Collections specialist or Manager when necessary.

·         Identify problem accounts and make recommendations to business leadership for optimum business solutions.

·         Research and work with Sales, Sales Ops, Finance, Business Unit and customers to resolve unapplied payments, deductions, and disputes.

·         Work directly with third party collections agencies that are assisting EFI in recovering past due balances (i.e. collect documentation and information as requested to assist them in their efforts).

·         Consistently follow up with customers and follow established escalation paths to Sales, Service, and Business Unit management.

·         Record information regarding financial status of customers and status of collection efforts.

·         Actively support team projects, goals or other activities that are assigned by management.

·         To manage an allocated Client portfolio ensuring payment to contract terms.

·         Translate and analyze credit investigation report delivered by third party.

·         Resolve all queries and or problems for Clients, copy invoices, proof of delivery, credit notes, and liaise internally to progress any queries that are being handled in any other department.

 

Job Requirements:

 

·         Degree in business/business management/finance required;

·         5+ years professional experience preferably in a credit/collection environment;

·         Ability to interface well with all levels (especially Sales, Customer Care, Finance/Accounting);

·         Must be persistent, professional, assertive, courteous and understanding in dealing with both internal and external customers;

·         Must possess excellent written and oral communication skills;

·         Must be able to work independently and as part of a collections team;

·         Ability to prioritize multiple tasks in a busy work environment;

·         Proficiency with MS Office (particularly Excel, Word and Outlook);

·         SAP experience preferred; 

·         Experience with Salesforce

 

EFI (***********) is a world leader in customer-focused digital printing innovation. EFI's award-winning solutions, integrated from creation to print, deliver increased performance, cost savings and productivity. The company's robust product portfolio includes Fiery digital color print servers; VUTEk superwide digital inkjet printers, UV and solvent inks; Rastek UV wide-format inkjet printers; Jetrion industrial inkjet printing systems; print production workflow and management information software; and corporate printing solutions.