客服专员-Investigator Support Associate
科文斯医药研发(上海)有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:制药/生物工程
职位信息
- 发布日期:2021-01-08
- 工作地点:大连
- 招聘人数:2人
- 工作经验:2年经验
- 学历要求:大专
- 语言要求:英语 日语
- 职位月薪:0.6-1万/月
- 职位类别:客服专员/助理 售后服务/客户服务
职位描述
Responsibilities / Duties:
- Responsible and accountable for:
1. Notifying investigator sites, sponsors, and affiliates of laboratory results, exclusion flags, and test cancellations as defined in the Statement of Work (SOW).
2. Monitoring, tracking, and resolving requisition holds and informing the Manager and the Project Manager of any delays.
3. Updating the database with appropriate information and informing personnel of additional testing needs
· Acts as a liaison for investigator sites and sponsors; communicates investigator site needs when new policies or procedures are discussed.
· Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP).
· Assists and supports management in the implementation of global processes and procedures.
· Tracks and reports metrics as determined by management in the agreed timelines.
· Document all service failures, resolve, and escalate to management when appropriate resolution is incomplete.
· Act as a liaison for the investigator sites.
1. Instills a culture where patient safety is top priority
2. Promptly address patient safety issues and escalates as needed for resolution
3. Ensures the investigator’s needs are explored prior to implementation of new processes and procedures.
· File all supporting documentation that is project specific (i.e. project-related correspondence).
· Other duties as assigned
Education / Qualifications
· Diploma or equivalent
· Ability to work independently
· Ability to use computer and office software applications (e.g. Microsoft Word, Excel and Outlook)
· Strong verbal and written skills (English/Chinese)
· Attention to detail
Experience
· Demonstration of strong contribution to teamwork
· Knowledge of medical terminology
Location: 大连市腾飞园区5号楼
公司介绍
欢迎加入科文斯中国团队,我们提供优厚的薪酬、完善的培训以及灵活的办公方式。也请关注“科文斯招聘”微信公众号,通过移动端迅速查询热招职位并投递申请,与我们并肩实现#CovancePotential。
联系方式
- Email:yuanxin.fang@covance.com
- 公司地址:地址:span浦东新区伽利略路338号9号楼