北京招聘

1、接听客户的电话并解答价格、产品信息、送货周期等问题, 以达到公司考核要求 。

Answer inbound inquiries about product information, quotation, order status and complaints etc. in courteous manner to meet KPI.

2、有效地与公司内部相关部门（包括国外办事处）协调处理订单处理各个环节,并协助销售团队完成销售指标。

Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow and support sales team to achieve business target.

合同商务条款的审核。

Contract negotiation with I/E company on commercial terms.

根据公司的标准操作流程准备入单文件，追踪合同批复

Follow up order package preparation and collect approval for order entry, ensure all documents comply with working instruction.

及时处理订单问题，确保并跟踪订单免表办理和付款的进程。审核信用证条款，确保及时收到货款。

Timely solve order issues for customers to smooth the order process，drive payment/LCs and TEC of backlog orders as per sales forecast. Check L/C application form to make sure terms and conditions compliance ensure no discrepancies and payment collection on time

跟踪订单备货及发货情况。提供清关单据给客户，并协助客户解决报关中遇到的问题。

Coordinate with DC to expedite shipment. Provide shipping documents to customer and assist them to solve problem.

协助销售跟踪仪器安装验收的进展，确保尾款及时回收。

Support sales team to monitor instrument installation and acceptance status to ensure A/R collection ASAP

协助销售团队核对订单完成情况。

Cooperate with sales managers to review forecast。

3、以客户满意度为主旨地认真负责处理客户各类咨询与投诉。

Take customer satisfaction as high priority, handle customer requests, inquiries and complaints in a proper and timely manner.

4. 及时在ERP 系统中维护物料号和客户账号

Maintain material master & customer master data in ERP systems in a timely and accurate manner.

5、能根据需要，维护及制作销售统计报表等业务文件，并进行分析

Capable to maintain and make sales report etc. business reports and provide analysis upon request.

Qualification Requirement

- College degree or above

- Have working experience (min 3 years) in customer service , demand planning, and/or logistics related function. Experience in communication with end customer is preferred.

- Good communication skills and nice personality.

- Strong written and oral English communication skills.

- Proved skills in Excel, PPT and presentation is required.

- Strong team player, pro-active, flexible, self-motivated, willing to take additional responsibilities, eye for details, able to work under pressure independently.

- Knowledge in reputable ERP system and SAP is preferred.

About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services. For more information, please visit ********************.
About Thermo Fisher Scientific China
Thermo Fisher Scientific (China) Co., Ltd has been operating in China for over 35 years. Headquartered in Shanghai, Thermo Fisher Scientific China has branch offices in Beijing, Guangzhou, Hong Kong, Chengdu, Shenyang, Xian, Nanjing, Wuhan, Kunming and other cities with around 4,000 employees. Our products mainly include analytical instruments, laboratory equipment, chemical reagents, consumables, software and more; providing comprehensive laboratory solutions and serving customers across various industries. In order to meet the local needs in China, we have established 6 manufacturing sites in Shanghai, Beijing and Suzhou respectively. We also have 5 application centers across the country which bring world-class technology and products with application development and training services to local customers. Lastly, we have the China Innovation Center in Shanghai which develops products according to local demands with global advanced technology. We have a nationwide maintenance network and China service training team, including over 2,000 professionals directly providing services for customers. We are committed to enabling our customers to make the world healthier, cleaner and safer. For more information, please visit ********************.

赛默飞世尔科技简介
赛默飞世尔科技（纽约证交所代码：TMO）是科学服务领域的世界领导者。公司年销售额超过200亿美元，在全球拥有约65,000名员工。我们的使命是帮助客户使世界更健康、更清洁、更安全。我们帮助客户加速生命科学领域的研究、解决在分析领域所遇到的复杂问题与挑战，促进医疗诊断发展、加速药物上市进程、提高实验室生产力。借助于首要品牌Thermo Scientific、Applied Biosystems、Invitrogen、Fisher Scientific和Unity Lab Services，我们领先推出结合创新技术、便捷采购和全方位服务的整体解决方案。欲了解更多信息，请浏览公司网站：********************
赛默飞世尔科技中国简介
赛默飞世尔科技进入中国发展已超过35年，在中国的总部设于上海，并在北京、广州、香港、成都、沈阳、西安、南京、武汉、昆明等地设立了分公司，员工人数超过4000名。我们的产品主要包括分析仪器、实验室设备、试剂、耗材和软件等，提供实验室综合解决方案，为各行各业的客户服务。为了满足中国市场的需求，现有6家工厂分别在上海、北京和苏州运营。我们在全国还设立了5个应用开发中心，将世界级的前沿技术和产品带给中国客户，并提供应用开发与培训等多项服务；位于上海的中国创新中心结合中国市场的需求和国外先进技术，研发适合中国的技术和产品；我们拥有遍布全国的维修服务网点和特别成立的中国技术培训团队，在全国有超过2000名专业人员直接为客户提供服务。我们致力于帮助客户使世界更健康、更清洁、更安全。欲了解更多信息，请登录网站：********************