北京招聘

Quality Control Service

1.1.1        Task Description

·        Phone call quality monitoring and evaluation based on defined criteria.

·        Coach CIC suppliers for call quality issue resolution.

·        Conduct periodically calibration between BMW and vendors to ensure the same understanding and implementation from QC prospective.

·        Conduct test call after agents training to verify whether agents are qualified to go-live.

·        Review QC evaluation criteria with business stakeholders to ensure service standard up to date.

·        Urgent and ad-hoc cases handling.

• Quality Control Service

·        University degree / graduated, Marketing or related major is preferred.

·        Knowledge of quality control, at least 3 years relevant experience.

·        At least 2 year experience of call center Quality Control or Assurance.

·        Actively thinking, good communication and team work.

·        Automotive industry background will be preferred.

·        Fluent in English (verbal and written).

公司是一家专业从事管理咨询服务的公司，总部在杭州，在北京、上海、广州、深圳、成都、大连都设立有办事机构。