北京招聘

Key Roles and Responsibilities:

·         Design complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains, delivery units or geography

·         Design the Service Delivery for delivery units and apply to new and updated service offers, including service delivery improvements and optimisations for the delivery units

·         Lead the large complex service design with clients and lead the internal service teams to enable business outcome and requirements mapping

·         Work to aggregate client and multi domain (factories, tech & geo) in mostly the infrastructure MS services with core skill in Service Management and delivery modelling

·         Focuses on portfolio offers, manage vendors, and support the transition to service delivery by providing service architecture (e.g., service management, service consumption, delivery modeling)

·         Drives design of the Managed Service offering, interfacing with the platform delivery team

·         Responsible for the service design deliverables of the solution and interfacing with the offer development, R&D and delivery COEs to ensure supportability

·         Responsible for vendor management and support the transition to service delivery by providing service architecture (e.g., service management, service consumption, delivery modeling)

·         Managed services catalogue, operational and platform delivered portfolio subject matter expert.

·         Deepen partnership relationships with MS client key service design and development, building new relationships, and deepening service and development knowledge.

·         Contribute to the knowledge base of NTT’s development and services by sharing best practices with internal teams and clients.

·         Use understanding of the client’s business, service demand-supply, operational model and breadth of knowledge on the specific solution (MS) and consulting (blueprints) to personalise the recommended solution in line with the client’s need.

·         Contribute to the design of solutions for the client that will be commercially competitive whilst managing risk.

·         Lead design authority for resource, transitional, delivery models and deliverables

·         Centralise all service cost model inputs into commercial led

·         Lead the integration of services, process, applications, data, technology through a Managed Service design across multiple domains, delivery units or geography

·         Coach/mentor leadership to engage with other team members and act as advisor and decision maker in service design situations.

·         Contribute to the qualification of the client based on their explicit business needs, likelihood of cost savings and propensity to outsource non-explicit ones like business transformation, business problem statement etc.

·         Develop and execute a consulting approach that results in a consolidated statement of requirements, documented and financially based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (business, people, process, technology)

·         Review the client's services requirement landscape and develop a model, detailing the most suitable methods for the delivery and consumption of said service requirements. This is performed in collaboration with a Platform Architect, covering the design part of the platform

·         Map the client's needs against proposed set of services and architectures and lead the end-to-end solution development (Services, Tech, SIAM, SLA, ITSM costs)

·         Develop a schedule describing how NTT will drive innovation within the client environment throughout the life of, or at certain points, or with Agile Devops approach in the contract; conducted in strong collaboration with the Platform Architect, covering any development of the platform

·         Take the service schedules & SLAs developed through the value proposition development phase, develop them to contract quality and deliver them for inclusion in the schedules of the master services agreement

·         Drive validation processes by obtaining sign-off from technical, service and financial profiles

·         Understand and influence client operating models

 

Knowledge, Skills and Attributes:

·         Have a broad level of knowledge across Enterprise Architecture, Managed Services, Service Management consulting, and multiple solutions areas (Business Units), and across domains, delivery units, and geographies

·         Ability to develop and execute a Managed Service design approach that results in a consolidated statement of requirements, documented and financially based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, platform, technology)

·         Ability to develop and execute a Managed Service design approach that results in a consolidated statement of requirements, documented and financially based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, platform, technology)

·         Have a domain level of knowledge in services industry, service delivery models, process improvements, consumption models and multiple MS Portfolio offers and GTM solution areas.

·         Expert in core Managed Service Portfolio offer artifacts, techniques, demos, tools and deliverables

·         Ability to develop a service transformation architecture to deliver the transformation business, investments, activities, deliverables, schedules and risks across all service delivery

 

Academic Qualifications and Certifications:

• Tertiary level – bachelor’s with 5 yrs experience; or post-graduate degree with at least 3 years’ experience in a consulting capacity
• Certification and working knowledge of ITIL, Service Management and Integration
• Scaled Agile certification

 

Required Experience:

·             At least 5 years' experience in a consulting and IT role within a large scale (preferably multi- national) technology services environment

·             A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.

·             Proven experience in designing and implementing new delivery models in a significant globally federated delivery organization

·             A good understanding of the vast range of IT Service Management and operations

·             Significant skills in a wide variety of IT Services, Applications, Networking, Datacenter Communications (including Contact Centre), Security, End-User Computing and Digital Business Solutions

·             Proven client engagement and consulting experience coupled with solid experience in client needs assessment and change management

·             Proven experience in integrating the solution for the project with the business domain,

·             Thorough experience in relevant services and products and understanding of industry best practices

·             Proven sales and client engagement experience

·         Above 3 years SQL and C# development experience are required

·         Familiar with Network AWS Azure Cloud is preferred

 

Additional Requirement:

·         Onboard within 1 month is preferred

达科信息科技（北京）有限公司


Dimension Data 是全球领先的ICT服务公司，Dimension Data China(达科公司)是其在中国的子公司。公司专门致力于提供IT解决方案和服务，使企业能够在应用网络上无缝运营。应用网络融合了原先的两个独立的IT领域：应用集成和网络基础设施。

Dimension Data拥有网络集成、应用部署和全球可管理服务领域的专业技术，使它能够提供企业需要的IT解决方案，用以连接信息、应用、业务流程、人员和企业。

发展历程


 创建于1983年

 2010 年的全球收入为47亿美元

 NTT集团的全资子公司

 业务以客户为中心，以服务为中心

 拥有各个IT领域的先进技术和集成专业技能包括 - 网络，安全，统一通信和协作，数据中心，虚拟化，Microsoft和客服中心

 与顶尖的技术供应商建立战略性联盟合作伙伴关系，包括Cisco和Microsoft

 在所有行业拥有6000多名客户，包括金融服务，电信，医疗，制造业，政府和教育部门

 公司客户占全球财富100强的79%，占全球财富500强的60%

 在全球5大洲的49个国家中拥有超过12000名雇员

 提供全球统一标准的国际业务服务