北京招聘

工作年限：8-15年

最低学历：本科

发邮箱至： chinahr@polycom.com

职位分类： Customer Service

Responsibility:

* Technical liaison between customer and Polycom.

* Available to work standard and non-standard work weeks and work hours with very limited advance notice.

* Provides onsite orientation training on newly installed products.

* Maintain and update CRM database weekly as needed.

* Create detailed customer specific Methods of Procedure for each job and meet with customer and internal resources to gain consensus on timeline.

* Display affective professional leadership of teams. Responsibilities include the ability to train and develop lesser skilled team members and third party teams to insure team continuity and success,

generally done “on the job” or during an actual install.

* Pre stage installations in customer provided staging area upon start of installation.

* During an install have a short meeting at the start of each day with the install team reviewing plan for the day and insuring compliance with Telepresence Installation Methods and Procedures.

* Manage own personal travel and business expenses in the most cost efficient manner.

* Engage in longer term project planning with assigned customers when required.

* Perform responsibilities of technical lead for the Telepresence product line to include interfacing with Product Management and Sales.

Qualification:

*7 + years of proven customer management skills.

* Prior field service experience including extensive travel and support of multiple products.

* Previous experience working with and installing video conferencing / telephony hardware.

* Solid working knowledge of Polycom's suite of products.

* Strong knowledge of data communications networks.

* Strong Windows skills.

* Very strong equipment or furniture assembly skills or have the ability to learn and execute.

* Very strong interpersonal and communication skills and the ability to relate in a highly professional manner with customers, management and peers under various working conditions.

* Must have the ability to work effectively and efficiently in a remote environment with little direct supervision.

* Must have the ability to travel domestically or internationally 50% of the time or more and work odd and irregular hours.

Polycom is changing how people collaborate. We are the global leader in standards-based unified communications (UC) solutions for telepresence, video, and voice powered by the Polycom RealPresence Video Solutions. The RealPresence Video Solutions interoperate with the broadest range of business, mobile, and social applications and devices. More than 400,000 organizations trust Polycom solutions to collaborate and meet face-to-face from any location for more productive and effective engagement with colleagues, partners, customers, specialists, and prospects. Polycom, together with its broad partner ecosystem, provides customers with the best TCO, scalability, and security for video collaboration, whether on-premises, hosted, or cloud-delivered. With revenues of $1.5 Billion for 2011, a debt free balance sheet and over 600 patents issued or pending, Polycom leads a market expected to grow to nearly 4.1 billion by 2015.
At Polycom, we are not only on a journey to transform how the world collaborates but also how our employees experience their work lives. Our values are at the core of Polycom’s transformation and we know the evolution of our company depends on individuals who believe in and act upon these values.
    We seek to wow our customers, both internal and external, every day.
    We strive to succeed together, through collaborative and effective interactions.
    We believe in the importance of being creatively bold and seeking to be innovative in our work.
    We are relentless in overcoming obstacles and delivering excellence in everything we do.
    We value authenticity in words and deeds.
These tenets guide our business decisions and serve as the building blocks for our culture. If our values and vision for the future resonate with you, join over 4000 Polycom employees in achieving astonishing success.