北京招聘

Are you a Director who wants to be part of us who is the biggest BPO Platform in the world? Are you passionate, driven, and can deliver outstanding customer service experience?

We are looking for a Site Director to join our growing family in Shanghai. Come home and start your #BeHappier journey with TDCX today!

Top reasons to work here:

● Above-industry average salary

● Social insurance and Housing allowance starting on day one

● Monthly performance bonuses upon regularization

● Great Night differential rate (higher than the industry average!)

● At list 5 Sick Leave credits with cash conversions

● At list 7 Vacation Leave credits with carry over

● Premium & Instagrammable workspaces

● Fixed weekends off

● Free overflowing coffee and cookies

● Learning courses to help you grow

● Career development programs

● Engagement activities like Traditional festival, birthday treats, anniversary gifts, contests and much more!

What is your mission?

As an Site Director you will be working with us to deliver #happier customer experience.

You are also required to perform these job functions:

• Set up goals and objectives for the department in line with client / project requirements.
• Build and manage client relationships with existing clients and new clients within or outside of the client’s organization.
• Conduct periodic performance review with existing clients and manage the overall responsibilities in meeting the established targets i.e.working closely with your internal team and provide operational leadership to achieve clients’ deliverables within planned time frame.
• Plan strategies with the internal team to ensure client's targets are achieved.
• Ensure operational and administrative processes are executed within stipulated time frame
• Prepare and present proposals to client to negotiate new contract terms.
• Plan manpower, finances, resources, and new projects
• Source for potential business to increase sales revenue
• To manage and facilitate cross-functional teams
• To advise project teams on progress, problem solving, solution development, identification and measurement of performance targets, plan development and data analysis are project related skills.
• Overall communication capability to all members of the organization and the ability to create standardized methods and approaches for project management processes
• To analyse trends and process gaps for improvements
• To embark on projects to revamp and improve on current process

Who are we looking for?

Candidate must possess at least a Bachelor's Degree from a recognized institution.

• Should have a high degree of stakeholder engagement skills
• Should possess a strong track record in leadership positions
• Have sound knowledge of managing customer operations in both sales and services
• At least 10 year(s) of working experience in the related field is required for this position
• Must possess excellent presentation and communication skills both in Chinese & English
• Must be well versed with Microsoft Word, Excel and PowerPoint.

Who is TDCX?

• We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan and Spain. We specialize in perfecting our client's customer experience and elevating their sales.
• We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.
• Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

TDCX是谁？

我们以分布在新加坡、菲律宾、马来西亚、泰国、中国香港、中国、日本、西班牙和哥伦布比亚专业的服务中心，为重多全球知名的品牌客户们提供服务。我们致力于为客户公司提供尽善尽美的客户体验，提高他们的销售额。 我们的人才理念是:甄选和聘用最出色的专业人士，使外包业务更好地服务于我们的员工和客户。 TDCX公司以科技为驱动提供价值，持续创新，面向客户品牌提供优质的解决方案，已荣获200多个行业奖项。公司凭借优越舒适的工作空间，高于行业平均的薪酬待遇，丰富的职业发展机会和其他更多福利等，在近期被评为亚洲优秀雇主公司之一。