北京招聘

Purpose of the position:

Lead and coach Service Delivery Supervisors to oversee the operation to ensure high quality service, effective and optimized operation and client satisfaction; Explore business growth opportunities and drive business growth; Lead and coach Service Delivery Supervisors on client management, account planning and trusted partner relationship to realize business goals and growth; Lead and coach Service Delivery Supervisors and SDU function teams to build and maintain an empowered and high performing delivery service team.

Responsibilities:

1. Client Management

1）Business Development - Explore business growth opportunities, and drive the growth; Coach and support Supervisors to explore business growth opportunities; Advance the transition and sale of new products.

2）Client Management - Review and approve each Supervisor's annual client growth and management plan, and coach the plan implementation in each supervisor team; Build and maintain the client relationship, and coach Supervisors' handling of key accounts management and key issues; Manage the departmental routine report, analyze data and communicate as needed.

3) New Client On-boarding - Approve and manage the departmental new client on-boarding plan, allocate resources and support the plan implementation; Coach the Supervisors' team building to serve the client.

2. Talent Management

1) Talent Development - Coach and support Supervisors, key talents and Hipos to make and implement an Individual Development Plan, and build a departmental talent pipeline; Create a promotion plan for Supervisors, key talents and Hipos, and submit to the Director; Review and approve a promotion plan of IC levels, and coach Supervisors to implement the plan.

2) Performance Management - Coach and support Supervisors on IC levels' performance goal set up and implementation, quarterly review and final evaluation, and communication on merit increase and bonus; Coach Supervisors, key talents and Hipos on their individual performance goal setting and implementation, and conduct quarterly performance reviews and final results evaluation, and plan and implement the quarterly bonus allocation and annual merit increase.

3) Daily Personnel Management - Coach Supervisors to handle special personnel cases; Coach and support the Supervisor's daily Unit management.

4) Talent Engagement & Retention - Set up an annual departmental employee engagement & retention goal, and lead Supervisors to create and implement a departmental action plan; Coach Supervisors to plan and implement a team's engagement & retention actions.

3. Operation Management

1) New Task - Handle special cases during new task onboarding.

2) Policy & Standard - Coach Supervisors’ implementation of company policy as needed. Follow ReSource Pro’s Information Security policies/guidelines, as well as the client’s security requirements, policies, and practices that are provided to ReSource Pro and information security requirements, while ensuring compliance within the team.

3) Innovation - Encourage a culture of innovation within the department.

4) New Hire - Review and approve the new hire request, and allocate resources as needed; Support the NH on-boarding process and enhance a new hire's onboarding experience.

5) Departmental Operation Management - Regularly review the Supervisor team's operation result, coach and support Supervisors to handle key issues of the team's operation; Coach Supervisors' implementation of company policy and budget management.

Qualifications:

1. Bachelor degree or above
2. Minimum 5 years’ experience, 3 years‘ management experience
3. Customer Focus
4. Decision Making
5. Planning and Organizing
6. Developing Others
7. Leveraging Diversity
8. Work Standards

 优创数据技术有限公司创立于2003年，是一家美国独资企业。公司总部位于纽约，在中国青岛市南、黄岛、济南、印度班加罗尔和美国林肯市设有五大全球业务中心。

目前，优创数据拥有超过5000名员工，为来自美国、加拿大和英国的近四百家保险企业提供运营支持，帮助欧美国家客户保险行业进行流程优化，实现利润增长。

在过去的十余年，优创数据保持年均25-30%的业务增长率，客户留存率则高达95%以上。随着公司快速发展，优创数据已成为中国境内对美保险战略服务领军企业。