Technical Support Specialist
毕克气体仪器贸易(上海)有限公司
- 公司规模:50-150人
- 公司性质:外资(欧美)
- 公司行业:仪器仪表/工业自动化
职位信息
- 发布日期:2021-06-04
- 工作地点:北京
- 招聘人数:1人
- 工作经验:3-4年经验
- 学历要求:大专
- 语言要求:英语良好
- 职位月薪:0.5-1.5万/月
- 职位类别:技术支持/维护工程师 售前/售后技术支持工程师
职位描述
Working with Technical Manager to ensure all commercially sensitive escalations are presented in a timely fashion
协助技术经理确保市场敏感的客户抱怨及时升级。
Be the first point of contact for technical escalations providing support externally for customers and internally for office and field service personnel
及时为外部客户、内部办公室人员和现场服务工程师提供技术支持
Tracking generator model and part failure trends across China region reporting MTBF
跟踪中国地区的发生器主机和备件的故障率并作MTBF报告
Providing a first class level of service to all customers across all geographical areas of responsibility. Continuously improve the levels of service, and produce procedures for installations, service jobs and other work making sure every job is left tidy and complete
为客户提供服务并持续不断地提升售后服务水平,优化安装程序和其他相关售后服务
Providing remote and onsite technical support to Field Service Engineering team. Upgrading the Field Service Engineering Team’s skills to be able to understand the complete solution, compressors, tubing and generator
为现场工程师团队提供远程和在线技术支持,保证工程师团队的技术更新
Providing remote and onsite technical support to key OEM customers for business critical matters
及时为OEM客户提供技术支持
Forming and maintaining collaborative relationships with OEM technical personnel throughout China region.
与中国区的OEM技术人员建立并保持良好的合作关系
Familiar with the principle of GC, maintenance and operation
熟悉气相气质仪器的原理,维护和操作
Provide effective technical support for OEM / customer GC Application with generator
给与OEM厂家和客户GC使用发生器应用中的技术支持
Support FSEs on GC Application during the installation, commissioning and maintenance
在现场工程师安装,调试和维护过程中,给与一定的GC应用方面专业的支持
Assisting Sales in GC Business Development
协助销售在GC方面的业务拓展
任职要求:
Self-motivated and the ability to work with minimal supervision
工作积极主动,具有独立完成任务的能力
Language skills in English essential
日常英语沟通能力
Good ability to manage and execute multi-tasks
管理执行多任务的能力
Good ability to manage customer expectations
良好的管理客户期望的能力
Knowledge of electronics and mechanical systems
了解电子产品和机械系统知识
Good practical skills and a methodical approach to resolving problems
具有实际操作能力并能有条不紊地解决问题
Ability to work under pressure against tight deadlines
能够承受高压工作
Good communication and interpersonal skills
良好的沟通能力和人际关系处理技巧
Good understanding of Health and Safety as it impacts the position
具备相关工作所需的健康和安全意识
College or above.
大专以上学历
Three years’ experience in a similar or related industry.
3年以上本行业或相关行业经验
关键字:技术支持
公司介绍
Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world.
At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.
PEAK毕克气体是全球知名的分析实验室创新气体生成解决方案的研发公司,业务涉及生命科学、生物医学、制药、石化和环境等多个行业。经过 20 多年的持续增长,Peak 已成为实验室气体生产领域的主导者——据估计,该市场在全球范围内价值超过 2.5 亿英镑,并且仍在增长。 Peak 在各大洲拥有 20 多个海外办事处,在全球拥有 600 多名员工,是过去十年苏格兰制造业的成功故事之一。
我们的价值观是建立在同事、客户和服务的基础上的;我们的工作方式和氛围是有趣的、友好的,但我们的首要任务始终是为客户提供满意的服务。这些公司价值观彰显了我们独特的文化,也正是这些文化塑造了我们的品牌,并使我们在世界各地的合作伙伴眼中与众不同。
Peak的核心是专注于“做正确的事情”,这种做法在我们的整个业务中都得到了认同和理解。
我们期待着与我们志同道合的同仁加入,这里有着风趣、友好、专业、活泼的工作氛围,我们尊重每一位同事、客户和供应商。
毕克气体为您提供一个有挑战性的、充满活力的工作环境,无限的个人职业发展机会。如果您思维活跃、不甘平庸并具备很强的学习能力,我们期待您的到来。
联系方式
- Email:kpu@peakscientific.com
- 公司地址:上海市浦东新区张江高新区 (邮编:201203)