北京招聘

Training Coordinator 

SUMMARY: Provide high quality training program coordination & administration for a global

manufacturing customer by utilizing excellent communication, organizational, administrative,

customer service, and critical thinking skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following tasks. Other duties may be

assigned.

？ Adjust training schedule on a periodic basis based on client needs, class waitlists, and

other relevant factors.

？ Proactively monitor class offerings, waitlists, and requests, and propose class

recommendations to customers.

？ Monitor and receive incoming service requests and process them through to completion

in accordance with the relevant workflows, processes, and standards.

？ Intake new training course offerings and gather and document all elements including the

course objectives, pricing, material requirements, set-up instructions, etc.

？ Routinely communicate and coordinate with training providers during course intake.

？ Schedule and create learning events (courses and sessions) based on customer

requirements in the customer’s learning management system (LMS).

？ Enter and adjust data in the customer’s LMS as needed.

？ Create, run, manage and distribute both standard and ad hoc report requests.

？ Document and communicate training course information in various formats.

？ Support customer and vendor questions related to training offerings.

？ Meet or exceed established service level agreement (SLA) metrics.

SKILLS REQUIRED:

？ Demonstrated proficiency in customer service, quality, and continuous improvement.

？ Superior organizational skills, task management, time management, and attention to

detail.

？ Must be professional, well spoken, and able to interact with customers at all levels.

？ Superior communication skills promoting a collaborative, flexible, and creative

environment.

？ Analytical and detailed oriented.

？ Ability to work independently and in a team setting.

？ Proficient in MS Excel, Outlook, Word and other web-based applications.

？ Skilled user of conference tools. Working knowledge of online courses handling is a plus.

EDUCATION/EXPERIENCE REQUIRED:

？ Minimum of 1 years’ experience in Training Administration, Learning & Development or

General Business Administration function.

？ Experience with data management/storage, workflow management, and/or custom

software applications.

？ Associate’s or Bachelor's degree preferred.

？ SABA Learning management system (LMS) experience preferred.

？ Training and/or familiarity with formal quality programs is a plus.

？ Proficiency in English (verbal and written) preferred.

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