北京招聘

Job Summary

Veeva is looking for a Managed Services Consultant who wish to become experts in our Commercial Cloud product suite, who has a passion for helping customers achieve their business vision. The Managed Services Consultant provides offsite, post-go-live application administration for our customers in terms of Veeva Commercial Cloud products including: Veeva CRM, Network, Vault, etc. Our customers are mainly from Australia, Japan, China and South East Asia-Pac. There are also opportunities to work in a Global project where you need to work with Veeva EU/US team members.

Responsibilities

® Provide post-go-live System Consulting and Administration

® Support the customer-internal System Releases Cycle, including:

o Analysis and deployment of new product features.

o Maintenance of Production and Sandbox environments

o Execute Customer Change Request

o Tier 2/3 troubleshooting and how to's

o Data imports and exports using APEX data loader

o Adding/deleting/changing users, setting up security, changing territory and role hierarchy

® Creation of regular and ad-hoc customer reports

® Interact with Veeva Product Support on customer’s behalf

Requirements

® Strong desire to learn new things!

® At least Bachelor’s degree in Computer Science, Computer Engineering, or other similar degree

® Excellent verbal and written communication skills in English or Japanese

® Strong Presentation skills

® Ability to work remotely and independently with clients

® Experience with fulfilling customer needs and managing expectations

® Ability to quickly understand requirements and design & articulate potential solutions

® Ability to juggle and prioritize

Nice to have

® Customer service or consulting experience with multiple client responsibility

® Veeva CRM experience/knowledge

® SFDC Certifications

® Knowledge and applicable work experience in the Pharmaceutical and Life Sciences industry

® Development working experience(only for Japan consultant)

Veeva是一家总部位于美国加州，为生命科学领域客户提供系统、数据解决方案的供应商，十年前的Veeva带着对中国本土市场的憧憬来到了上海。

Veeva is one Califonia based leading IT system, data solution provider in the life science industry. With the vision and expectation of China marketing, Veeva made a big push into Shanghai in 2011.

Veeva在中国业务迅速的崛起除了Veeva产品本身的优势，也和Veeva背后每一位伙伴息息相关。在Veeva，我们坚信如果有正确的公司文化，有优秀的伙伴，那公司就会有好的产品，会健康的成长。

The booming business of China Veeva are inseparable not only from Veeva’s product success but also the employee success at Veeva.

上海办公地点：静安寺越洋广场
北京办公地点：平安国际金融中心
大连办公地点：大连软件园