北京招聘

The Production Editor role

The Production Editor’s role is to manage a portfolio of Journals, reporting to a Senior Production Editor in the Beijing office for line management. Production Editors work closely with BioMed Central’s offshore vendors for quality management to ensure that publications meet standards and are delivered on time, acting as an escalation point for the vendors, and resolving performance problems in conjunction with their line manager. As dealing with queries from authors, in-house publishing/editorial staff and external vendors is a key aspect of the role, exceptional customer service and problem solving skills are essential.

Key responsibilities:

· Manage a portfolio of journals from acceptance into production through to online publication

· Performing safety checks on manuscripts prior to publication to ensure they conform to Journal style guides and house policy

· Work closely with and manage vendor performance to ensure articles are published within agreed target-times and meet quality standards

· Act as an escalation point for vendors to answer queries and resolve issues

· Commit to and prepare for weekly 1-2-1 catch ups with line manager face to face/via phone for support, queries and portfolio/workload update

· Ensure high-quality author experience, and liaise with authors via email and telephone to answer their queries and keep them informed about the publication process

· Liaise with internal publishing, editorial and customer service teams to ensure they are kept informed about progress and issues encountered

· Ensure Production policies and processing times are maintained and educate where

required regarding limitations and possible alternatives in order to always reduce exceptions to the standardized policies

· Liaise with internal/external editorial regarding journal production schedules and content quality

· Liaise with marketing and communication teams in order to organize and manage article Press Releases

· Attend and contribute via conference call to Production team weekly meetings to identify inefficiencies and share suggestions for process improvements, share knowledge, discuss new policies to be implemented and maintained, update team on on-going project involvement

· Make recommendations with regard to process improvements and participate in User Acceptance Testing of changes to the tools and processes

· Contribute to production and inter-departmental development projects

· Act as mentor to new starters

· Assist with organization and provision of training on production policies/processes where required

· Maintain current and accurate records of all relevant communications, audits, corrective action plans, and effectiveness monitoring

· Perform other duties as necessary within the realm of the Production team, and on occasion provide general assistance to other teams within the company

Person specification
Essential

· Excellent communication skills (both oral and written) –

> Ability to present and report information clearly and concisely to internal/external customers and colleagues and represent BioMed Central to our customers

> Ability to effectively communicate queries, problems and accurate workload updates to line manager

> Ability to effectively communicate and educate about Production polices to Editorial/publishing colleagues in the Beijing office and report back any problems

· Highly organized – able to manage multiple priorities and stick to deadlines

· Detail oriented –ability to perform safety checks and proofing

· Proven experience of providing high-quality customer service

· Track record of identifying issues/inefficiencies and using own initiative to suggest solutions/improvements

· Team worker - evidence of positive interaction across various teams

· Highly computer literate – understands common software (e.g. Microsoft Office suite) and picks up new software skills quickly

· Embraces change with a positive attitude

· Willing to travel - to meet and train with colleagues in the London office

· Proven experience of using initiative- the ability to self-manage when required and have the confidence to make decisions on how to approach problems is essential due to this role being remotely line- managed from London

Desired – one or more of

· A scientific degree or equivalent

· A background or interest in publishing or other relevant experience

· Knowledge of XML markup process, typesetting, graphics, copyediting and proofing process. Candidates do not need to be specialists in all of these as training will be provided, but an understanding of all is desirable

Ability to anticipate problems/issue

关于施普林格自然
175年以来，施普林格自然一直致力于促进探索发现，竭尽所能地为整个科研共同体提供***服务。我们帮助科研人员开拓新思路，为图书馆和机构提供技术和数据上的创新服务，向协会提供优质的出版支持。我们确保出版重要、扎实和经得起客观检验的科研论文，并尽可能以***的形式传播给所有的相关读者，以使之能够被发现、获取、使用、再使用和共享。

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