Clinical Operation Manager(customer-oriented)
科文斯医药研发(上海)有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:制药/生物工程
职位信息
- 发布日期:2020-10-19
- 工作地点:北京-朝阳区
- 招聘人数:若干人
- 工作经验:5-7年经验
- 学历要求:本科
- 语言要求:英语精通
- 职位月薪:2.5-3万/月
- 职位类别:临床研究员 医药技术研发管理人员
职位描述
You will be responsible for:
[Create an environment of talent]
?Manage voluntary attrition rate to < 20%
?Identify, hire, retain and develop key personnel, ensure succession planning is in place
?Continued focus on training & development, to include the CLIK II country level CRA training delivery
?Implement quarterly talent development discussions, ensuring a differential focus on key talent via regular country manager meeting
?PMD: Ensure IDPs are in place for all direct reports. A minimum of 90% of PMD reviews to be completed on time for eligible employees. Address low performance at all levels proactively and appropriately
?Drive employee engagement - Support the development, communication and implementation plans to drive employee engagement.
?Provide leadership for collaborative communications and change management across all functions, with a focus on PM and GSS
[Drive organization/operation growth]
Study delivery
?Ensure local GSS team to be at 80% or greater of client committed site activation projections for all studies at country level
?Deliver on country study timelines and milestones - SIV, FPI, LPI, LPO, # patients recruited as per project plan
?Ensure CRAs to make majority of assigned sites meet or exceed site-specific recruitment targets
?Processes and Systems
?Continue to drive CTMS and eTMF compliance for your direct reports
?Improve operational efficiencies by focusing on CRA productivity to meet the country target for number of visits/CRA
?Drive clearer alignment and synergy between the ClinOps and GSS to better drive accountability, process harmonization and efficiencies
?Drive clearer alignment and synergy between the ClinOps and CoSource to better drive accountability, process harmonization and efficiencies
?Support and implement seamless integration between ECD and Late phase team
?Resource Management - To achieve optimal resourcing and just in time hiring to deliver utilization target of 80%
?Achieve Administration Standards
?Maintain client and Covance CV generated within 1 month of employment or updated annually for all direct reports
?Ensure all CRAs provide regular updates of project tracking (CTMS)
?Review and process expense reports for direct reports within 5 business days after receipt of the expense report
[Clients - Drive commercial effectiveness/Wins Client Loyalty]
Relationships/Capability Establishment
?Enhance engagement with local affiliate of alliance and strategic clients
?Increase client satisfaction by delivering quality work leading to repeat business and improved NPS
[Commercial Effectiveness]
?Support Feasibility, Business Development and Bid defence. Provide ClinOps input and adequate resourcing to support new business opportunities; Provide input for Business Development Opportunities/Bids and identify new potential clients
To spend up to 25% of time in client facing and support activities to actively support the attainment of the 2017 AP region sales target (For Regional/Country Leads only)
[Ensuring Quality and GCP Compliance]
?Ensure that country level Quality QC Metrics Dashboard are achieved as per target metrics
?Cooperate with Regional Quality Control Manager to proactively identify quality gaps in the country and ensure their fast resolution
?Ensure CRAs and CPAs to 1) know of the required deliverables per the TMF index for all assigned studies, 2)upload all required artifacts within 31 days, 3)Maintain <5% rejection rate for uploaded artifacts and 4) resolve TMF QC issues identified within 14 days
?Ensure CRAs to complete CAPA submission and resolution within agreed 95% of timeline with client or QA lead
?Ensure CRAs to utilize CDARs(Clinical Data Action Reports) to make sure source data is entered accurately and in a timely fashion and check CDARs at least 1 time per CRA per year considering central monitoring and RBM.
?Based on Country/Regional findings develop and implement preventative actions to ensure GCP compliance and patient safety in all investigative sites in the country considering ICH GCP guideline revision(ICH E6(R2))
?Contribute to initiatives and training aiming at Quality enhancement and removal of barriers for CRAs
Requirements/qualifications:
-At least 6 years or above working experience in clinical research area.
-Minimum 4 years solid experience as CRA with monitoring experience in chemical drug, bio drug.
-Minimum 1 years people./project management experience with good leadership and interpersonal skill.
-Project management experience preferred.
-Good written and oral English ability.
-Client management
公司介绍
欢迎加入科文斯中国团队,我们提供优厚的薪酬、完善的培训以及灵活的办公方式。也请关注“科文斯招聘”微信公众号,通过移动端迅速查询热招职位并投递申请,与我们并肩实现#CovancePotential。
联系方式
- Email:yuanxin.fang@covance.com
- 公司地址:地址:span浦东新区伽利略路338号9号楼