北京招聘

   

前台礼宾接待员作为礼宾部一员，为深圳数字中心部门提供高水准的礼宾服务和房间预订服务。

    

  工作职责:

  

·         深入了解客户的业务、员工和客户，以便提供符合公司需求的服务。

  

·         专业、礼貌地迎接来访。

  

·         为办公室访客提供指引服务，陪同访客前往他们不熟悉的地点和设施。

  

·         通过电话、电子邮件和当面与各级员工、客户和客人进行有效和专业的沟通。

  

·         获取信息以便及时将来电适当的转向内外部渠道

  

·         在客人入住期间处理他们的个人需求，包括客房会议室/办公桌安排、车辆和食品、以及行政/后勤支持。

  

·         负责客户会议和研讨会期间的餐饮和服务。

  

·         与办公室服务部门合作，处理各种快递包裹的往来、管理库存以便将过期的包裹交付给收件人或返回给发件人。

  

·         了解物料库存（公用设施、浴室和会议室），以便在物品丢失/需要补充时协助办公室服务团队。

  

·         协调客房和会议室预定。

  

·         在必要时与物业协调并跟进（即温度问题、灯光更换、一般性维修），直到修复完成。

  

·         保持礼宾区的日常整洁。

  

·         维护礼宾部会议日程，确保所有与办公室相关会议都记录在案。

  

·         向运营团队传达每周日程安排。

  

·         交叉培训办公室服务职责，包括:

  

o会议室的安排

  

o茶水间和复印室用品的维护

  

o基础打印与完成

  

·         完成其他指定工作

    

职位要求:

  

·         本科或专科学历或相关经验优先。

  

·         在快速发展的环境中至少有3-5年的行政支持或客户服务经验。

  

·         熟练的计算机技能：MS Word、Excel、PowerPoint、Outlook和Internet Explorer—愿意学习新系统以满足运营需求。

  

·         有接待经验者优先。若无相关经验，有能力满足客户预期需求，提供高效及完美服务。

  

·         欢迎来自酒店、度假村及航空公司行业的应聘者。

POSITION SUMMARY:

  

The Front Office Concierge provides Concierge desk coverage and Room Reservation support for the Shenzhen Digital Centre in Nanshan District, with the highest level of customer service, as part of the Concierge Team.

    

JOB RESPONSIBILITIES:

  

·         Gain in-depth understanding of BCG business, staff and clients in order to provide services aligned to the company’s need

  

·         Greet visitors in a professional and courteous manner

  

·         Provide way finding to visitors of the office, offering to escort visitors to locations and facilities they're unfamiliar with

  

·         Communicate effectively and professionally via phone, email, and in person, with all levels of BCG staff, clients, and guests

  

·         Obtain information to promptly direct callers to appropriate BCG / external resources

  

·         Handle guests’ individual needs during their stay, including guest meeting room/ desk assignment, direction of car and food service requests and administrative / logistics support

  

·         Responsible for catering setup and service for client meetings and workshops

  

·         Work with Office Services to receive incoming packages and deliveries from a variety of couriers and manage outgoing packages. Manage package inventory so overdue packages are delivered to recipient or returned to sender

  

·         Knowledge of supply inventory (Utility Rooms, Bathrooms, and Meeting Rooms) to assist the Office Services Team when items are missing / need to be replenished

  

·         Coordinate guest space and conference room reservations

  

·         When needed, handle maintenance calls to building representatives (i.e. temperature problems, light replacements, general repairs) and follow through until they are fixed

  

·         Maintain general cleanliness of Concierge area on a daily basis

  

·         Maintain concierge meetings calendar, ensuring that all meetings, pertinent to the office as a whole, are documented

  

·         Communicate weekly events calendar to the Operations Team

  

·         Cross train in Office Services responsibilities, which include:

  

o   setting up of meeting rooms

  

o   maintaining pantry and copy room supplies

  

o   basic printing and finishing

  

·         Perform other projects as assigned or required

    

JOB REQUIREMENTS:

  

·         Bachelor's or Associate's degree preferred, or equivalent relevant experience

  

·         Minimum 3 – 5 years of administrative support, or customer service experience, in a fast-paced environment

  

·         Proficient computer skills: MS Word, Excel, PowerPoint, Outlook, and Internet Explorer – willingness to learn new systems is relevant to the needs of the operation

  

·         Hospitality experience preferred.  If no direct experience, an importance towards and demonstration of anticipating needs and providing efficient and flawless service

  

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace.

Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments.

Our exceptional employees work with the world’s leading organizations, interact with colleagues around the globe and are the driving force behind our success.