北京招聘

General Summary/Scope 基本描述

The Customer Service Supervisor is responsible for overseeing the Customer Service activities and ensuring the company delivers the highest level of customer service possible; responsible for coordinating activities between customer and Maag’s service and after sales activities; coordinate complaint analysis and improvements on products, processes, and the overall customer experience

Major Responsibilities/Duties 工作职责

ESSENTIAL DUTIES and RESPONSIBILITIES include the following (other duties may be assigned):

  

？ Responsible for providing exceptional customer service support

  

？ Drive communication exchange between customer service, after sales, operations, quality control, and product management departments

  

？ Assist Manager to conduct customer complaint analysis and coordinate actions with responsible departments to solve customer complaints in a timely manner

  

？ Responsible for all customer complaint registration and take the lead to investigate and resolve the complaint with team

  

？ Request customers to provide feedback on process and services and develop processes to improve in those areas

  

？ Assist manager to establishing accurate prioritization of work to provide timely answers to all customers

  

？ Participate and organize internal or external problem solving events and training seminars

  

？ Establish and maintain the customer complaint troubleshooting system

  

？ Establish and maintain the customer big data system

  

？ Other duties as assigned

Key Requirements 主要要求

教育背景: Bachelor degree in Technical discipline (Mechanical engineering is preferred)

    

Experience 经验: At least 5 years experience in machine or manufacturing industry preferred

  

Language skills语言: Native Chinese & Conversational English skills required

  

Computer skills 电脑: Excel & Word, PPT

Core Competencies核心能力：

1. Ability to perform in a dynamic environment
2. Excellent communication skills
3. Highly organized and efficient in approaching tasks
4. Able to solve problems independently
5. Interfaces with wide array of individuals, balances multiple tasks and maintains positive attitude and energy
6. Strong in conflict resolution
7. Strong team player

                  

    

关于都福：
 美国都福集团是一家年营业额达70亿美元，全球领先的多元化工业产品制造企业。都福集团50多年来先后收购了全球数百家生产企业，旗下五大业务部门即工程系统、流体、制冷与食品设备、加油站设备、图像和识别五大业务部门的产品及服务涉足全球多个国家和地区。目前，都福在全球拥有超过200家的生产基地，约30家子公司和26,000名员工，年销售额达近百亿美元。

都福中国：
2009年，都福在上海成立了中国区总部。在所有员工的共同努力下，中国已成为都福全球最重要的战略市场和区域运营中枢。今天，都福集团旗下30多家子公司大部分已进入中国市场，其中包括路特利举升机、百士吉泵业、舒瑞普科技、优必得石油设备、马肯依玛士等业界享有盛誉的品牌子公司，并取得了可喜的成绩。同时，都福中国将秉承着‘致力于成为工业市场的行业领导者，与客户共赢’的宗旨，通过强大的本地化优势和领先的全球化服务经验，继续为中国客户提供更多样化、更完善的产品和服务，在中国这个充满活力的市场上取得更大发展。

截止目前，都福在中国区的员工达2000多人，在中国区的办公室、生产制造基地已遍布上海、苏州、深圳、北京、天津、海门等地。