北京招聘

  

地点：上海

  

薪资：12-16k

  

 

  

内容：

  

英语熟练。3年以上外企驻场桌面运维经验，2年团队管理经验，管理过10人以上团队。

  

Job Responsibilities:

  

• Typically manages large or tier 2 or 3 teams in multiple locations

• Coaching, counseling, providing feedback, handling disciplinary issues and providing positive

• recognition

• Ensuring each Technician meets his or her required goals including intraday schedule adherence,

• attendance, call center metrics, policy/handbook adherence, conduct and performance

• Writing employee performance evaluations, delivering annual merit reviews, updating employee

• journals daily and performing other administrative tasks as assigned

• Performing root cause analysis and identifying opportunities for helpdesk efficiencies

• Working with the Recruiting Department in hiring qualified candidates

• Creating a cohesive team environment through consistent management

• Quality monitoring

• May provide workforce management

                        

 

  

Requirements:

  

• 3-6 years’ relevant management experience

• Fluent in English

• Good interpersonal skills

• Excellent attention to detail

• Good organization skills

• Attendance and schedule adherence are requirements of this position

• May require relevant industry knowledge

• May require additional project-specific training

                

 

 

  

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