北京招聘

Responsibilities:

· Build and maintain good relationship with CMs, DTAs, internal stakeholders

· Proactively contact customers within the portfolio to ensure engagement & seek opportunities to enhance the relationship through targeted travel & lifestyle recommendations which anticipate the customer’s requirements

· Commits to regular contact with customers by effectively using various communication methods (WeChat, F2F, e-mail…) to maintain relationship with customer

· Improve Customer Satisfaction and generate positive feedback from the CMs in the portfolio

· Ensure all customer profiles are accurate, all activities are properly logged

· Achieve/Exceed customer satisfaction targets, increase the card spend and Prevent attrition.

· ln-depth understanding of the customer profile, preferences, history and revenue potential.

· Provide customer relevant advice and offer value added propositions

· Own the customer enquiry/request and act as the key interface for the customer to deliver a seamless service interaction throughout

· Operate within all organisational compliance principles & ensure customer awareness of appropriate compliance & security requirements

· Maintain an awareness of customer trends & industry developments in the Premium Lifestyle arena.

Qualifications:

· Bachelor degree in business or relevant. Must have previous experience engaging with High Value Premium customers.

· Self-motivated, driven with a strong sense of personal accountability and an excellent team player who can work well with internal/external stakeholders.

· Strong will to win and results-driven, prior sales or relationship manager experience strongly encouraged

· Excellent command of written/spoken English and articulate with a strong business sense.

· Ability to Drive customer loyalty by proactively maximising on opportunities to Develop customers emotional & rational brand affinity

· Analytical skills

· Ability to effectively resolve conflict if customer is dissatisfied & to apply influence & persuasion to Drive a positive customer experience

· Demonstrate creative problem solving and decision making to both customer & organisational advantage

· Demonstrate emotional intelligence in dealing with customer enquiries & in probing customer to determine key requirements & to articulate product relevance.

奥思礼礼宾Aspire Lifestyles （国际SOS旗下品牌)

奥思礼礼宾全球总部设在美国新泽西，是全球首屈一指的B2B高端礼宾及个人援助服务专家。 三十多年来，奥思礼为全球***的金融企业，卡组织及奢侈品品牌提供定制化的品牌忠诚度解决方案，为他们的高净值客户提供在生活方式上的一站式私人定制体验，帮助他们建立及巩固客户关系。

奥思礼全系列服务包含了私人管家，贵宾礼遇，专属权益及体验，健康管理，海外名校游学，旅行定制，旅行安全建议及医疗援助等。我们在21个国家的25个礼宾服务中心拥有1500 名礼宾顾问，全年 365 天，每天 24 小时无间断提供 超过30种语言服务，全方位满足客户的需求。

2018年起，奥思礼礼宾连续两次荣获亚洲权威人力资源专业刊物HR Asia颁发的“亚洲***企业雇主奖”（BEST COMPANIES TO WORK FOR IN ASIA）。作为亚洲人力资源管理领域的权威奖项，该奖项不仅代表亚洲人力资源管理的优秀水准，也显示出行业发展风向，提供人力资源管理的标杆模范。

奥思礼礼宾的母公司国际SOS，是世界领先的医疗和旅行安全服务公司，拥有上千名具备专业能力的专职医生和安全专家，全天候为会员提供服务。

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