北京招聘

Internal Job Title: Regional Customer Service
Global Job Title: Customer Service

SUMMARY:

The Regional Customer Service role is operational owner of regional service delivery towards to our key

customers, mainly responsible for:

1. Maintaining the good operational relationship with our customers and owns the execution while

serving these customers;

2. Conducting periodic reviews with customers and become an ‘operational Excellence’ ambassador

and encourage operational staff to apply best practice; providing the oversight of the operational performance and guidance on improvement.

3. Supporting the business development strategies/ activities in respective Global Account Team

and customers in accordance with the group business strategy as well as local business

environment to deliver maximum profit, optimize business assets and provide support to Global

Account Team for the entire selling cycle and process

Services Delivery and Customer satisfaction:

? Develop and maintain client specific Standard Operating Procedures in coordination with Key

Account Management

? Measures and monitors all internal and external KPI elements to ensure client satisfaction and

internal compliance

? Evaluate, monitor and seek operational optimization in coordination with Key Account

Management and Product Team

? Designs, develops and manages reports or analytics that enable efficient and effective

operational execution and customer visibility.

? Support operational staff when complex situations arise, or external client escalations occur

? Maintain a good relationship with all the external counterparts happens to be in contact

? Proposal or presentation materials preparation for customer visit or service review

? Assist Regional KAM team to follow up on cross trade business, 3rd party billing invoices, customer profile, housekeeping and prepare necessary internal document in accordance to ISO

requirements

? Solicit rate from Operations Department or overseas office

? Prepare and follow up on quotations Attendance of QBR′s or other important meetings as the operational lead
? Assist in monitoring the contract rates
? Responsible for the agreed business development targets allocated by functional superior
? Forecast management
? Prepare and follow up on quotations Attendance of QBR′s or other important meetings as the operational lead

QUALIFICATIONS:
? English language ability (both written and spoken) , required CET 4
? Good at Excel and PPT
? Strong sense of responsibility and teamwork player
? Customer service mind set

EDUCATION AND EXPERIENCE:
? College degree or above
? At least 5 years of working experience in similar position at Foreign forwarding companies

JAS is a full-service international forwarder that provides services through our global network of more than 335 offices in 90 countries. In China, we aims to be a leading global provider of quality, innovative, integrated transportation and supply chain solutions that enable world trade. Currently, we have about 650 staff working in 11 offices throughout China.Through its wide range of products in airfreight, oceanfreight, sea/air services, customs brokerage, trucking and other logistics-related services.
We will offer competitive package and provide good career development opportunities for the ideal candidates.


捷爱士货运是一家能提供全球服务的货运代理公司，在全球的服务网络多达90个国家335个办事处。在中国, 捷爱士公司致力于为全球贸易提供创新的高品质、全方位的运输和供应链解决方案，成为众多世界著名跨国公司的业务合作伙伴。公司现有约650名员工在全国11个办事机构为国内外客户提供全程专业物流管理,包括空运、海运、海空联运、报关、卡车送货及物流仓储。
公司将提供具有竞争力的薪资与福利，为员工创造足够的发展空间。